I have been trying to resolve this issue for over a month. I have called every telephone number I can find and completed the seller central contact us form 6 times.

We have a trading account Feedmark Group. The log in address is now not recognised. We can log in as but with limited permissions so I cannot respond to the only offer of help I have received...

YOU CANNOT RESPOND TO THE EMAIL AS IT DOES NOT RECEIVE INCOMING EMAILS SO YOU HAVE TO USE THE LINK PROVIDED AT THE BOTTOM OF THE EMAIL. THIS HOWEVER REQUIRES YOU TO LOG IN AND WE DO NOT HAVE THE PERMISSIONS TO VIEW IT. See transcript below. As I cannot respond they think the problem is solved! It is utterly ridiculous!

From: sellers-support-reply

Sent: Monday, June 10, 2024 6:24:33 PM

To: Fiona (removed by moderator)

Subject: [Case ID:9874326582]"Your Help Needed" You are not recognising our administrators log in details - OUR DETAILS ARE CORRECT. YOUR SYSTEM IS WRONG!

This is a reminder to let you know that we need more information to resolve your case. If you still need assistance, please respond to this message and provide the details we’ve requested below.

If we’ve resolved your issue, no further action is needed and we’ll close your case.

Thank you,

Amazon Support

-- Original Message --

Hello from Amazon Selling Partner Support,

Thank you for reaching out to us, this is Nia the associate who received your case.

I understand your concern about the update to your previous case regarding your account where you are unable to log in.

For us to further assist you, we may request for you to specify the specific marketplace that you are having an issues for us to proceed with the investigation.

This is a reminder to let you know we need more information to resolve your case. Please respond to this message and provide the requested details in order for us to continue our efforts to resolve this issue.

I’m glad I was able to assist you. Have a great day.

Thank you for selling with Amazon.

Nialyn

Amazon.co.uk Seller Support

=======================================

MORE WAYS TO GET HELP:

To contact us again about this issue, please use the Contact Us form using the following link:

https://www.amazon.co.uk/gp/help/contact-us/selling-at-amazon.html?caseId=9874326582&referral=A2KZL5OMMDHN5C_AA12AH2MW3FSR

Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.

Fellow sellers, I'm seeking some advice on a frustrating situation I've encountered with another seller undercutting repeatedly.

I initially found a product with great profit margins over 100% ROI and there is about 10-15 sellers. I matched the current Buy Box price and sales were going well for about a month. Then yesterday, another seller started hugging the Buy Box, going just 1p below the current buy box.

It's evident they are using a repricing tool to constantly undercut the lowest price by 1p in order to solely maintain the Buy Box themselves. While I understand the motivation to capture all the Buy Box sales, it's exasperating when sellers configure repricers so aggressively just to box others out.

This particular seller has over 200 seller feedbacks, so they are an experienced seller who surely understands pricing strategies. As a result of their relentless undercutting, my potential ROI on this product has plummeted from over 100% down to only 5-10%.

I've now sold out of my inventory for this item. My question for everyone reading is would you continue sourcing more of this product knowing you'll likely just enter another Buy Box battle? Or would you cut your losses and move on to other products?

I'm all for healthy price competition, but it feels unethical when sellers setup repricers to continuously undercut by the smallest increments just to own the Buy Box. I wish we could agree as a seller community to share the Buy Box rather than trying to monopolize it. But I realize that's unlikely to happen.

Any thoughts or advice on how to approach this type of situation would be appreciated.

Here's to better seller karma for all of us.

hello,

I would appreciate some help if possible.

I have had my UK selling account deactivated for almost 6 weeks due to a high ODR %. They seem to think I simply marked orders as sent without sending them

Since the account was deactivated, I have spoken to Amazon Account support staff almost 30 times. Each time they suggest adding new information to my appeal and still I continue to receive the same rejection template email.

I have provided explanations and documentation for everything that has been requested plus more.

Originally, I was asked to provide proof of delivery for last 30 days. Then 60 days. Then 90 days.

Not only have I provided detailed excel spreadsheets with orders going back last 6 months which include tracking numbers, delivery status, refund status if so and reason for this, but I have also supplied picture proof of over 100 deliveries. I have provided my Incorporation documents, banking information, POA and a letter from the courier.

As everything has failed thus far, I tried to escalate my case to the MD office but I keep getting the same rejection emails or no replies at all.

It seems as if Amazon no longer cares much about helping Sellers reactivate their accounts.

Any help would be appreciated as this has become very frustrating and tiresome.

I’ve had deactivations previously and they lasted anywhere between 4-18 months. It’s fair to say, I cannot afford to be waiting that long again without access to funds that are being held.

Regards

someone please help

@Seller_TSXM2A5nxWSuH

@Seller_hnDMgUKxMh1V4

Sometimes I am staggered at what people do. We Always try and help customers where we can and our service record shows that but in over 7 years the worse case of buyer manipulation ever. Really not sure what to do so answers on a postcard.

A customer buys a personalised item of clothing and we ship tracked 48 as always within 24 hours. After we shipped the item the customer asks to change the size. We said we would assist the customer where possible to soften the blow of their mistake so contact us when they receive it. The item was delivered 4 days ago. This morning with no further messages and A-Z saying hasn't arrived and 10 minutes later an order in the size they wanted their order changed to. What would you suggest. Clearly I will appeal the A-Z but pointless I guess.

Hi All

I currently sell a brand on Amazon owned by my Uncle. He has separate amazon account where the original listings were created but hasn't sold for last few years. He keeps the account open because we were worried the listings might disappear and wanted to have option to sell again. The brand is registered and my account is admin on the brand so I have access to a+ etc. He now wants to fully retire and sell me the brand/trademark. As he still pays £30 a month account fees.

1. I am worried if deletes his account the listings might disappear also. I assume they are stored in the brand registry so can someone assure me the listings will still be available and active on my account?

2. If I do buy the trademark do I tell brand registry about the change and move from admin to owner or is that not possible is admin the most I can be? If he deletes his account will the brand pass onto me in brand registry automatically or is there going to be some unforeseen issues?

Hello,

I'm seeking advice from this seller forum regarding a persistent issue with my Account Health Rating (AHR). Over the last two months, my AHR has been dropping by 4 points every week or 10 days, despite having no policy violations and all performance metrics being within acceptable thresholds.

In April, my AHR was 320, but it has now fallen to 272. I've contacted the AHR specialists multiple times, but they consistently tell me it's beyond their scope and to reach out to Seller Central. Seller Central, however, can't identify any reason for the drop. I feel like I'm being passed back and forth between the AHR specialists and Seller Central, with each providing different explanations.

One representative suggested that the drop was due to my MFN orders for 180 days decreasing from 1700+ in April to 1500 in May, even though my total orders (FBA + MFN) in May were higher than in April. Additionally, I have a compliance request where I've submitted an appeal three times to close a listing that we've had no intention of selling for over a year, yet it still appears on my dashboard.

I have screenshots documenting the changes in my AHR every 10 days. If this decline continues, my AHR will soon fall below 200. I need advice from the forum on how to resolve this issue with Amazon. Any insights or suggestions would be greatly appreciated.

Sorry, can't advise there. The help page only makes reference to 'you also gain 4 points for every 200 successful orders you fulfilled over the last 180 days'

Received a policy warning that someone had made a counterfeit/authenticity claim on a product I sell.

Now as I buy the product direct from the manufacturer who designed and make the item, and I have been selling it for several years I wasn't unduly worried.

So I go into appeal - and it asks me to submit invoice dated within last 90 days and also dated before the claim was made showing I bought at least 10 units.

So I send in invoice from 9th May showing 25 units bought.

Now I get an email saying the information was not sufficient. Amazon now want me to submit invoices for last 365 days showing total units matching what I have sold over the last 365 days!!

This is frankly ridiculous - I have submitted last 6 months worth invoices and a Letter of Authority from the manufacturer giving me re-sell rights. Im not going back further. This is not Amazon seeing if item is counterfeit - it cannot be as I buy direct from the manufacturer who designed and make the item. It is either a competitor making an unsubstantiated claim or Amazon themselves who want to start selling the item for themselves and checking to see how many units I sell through other channels because they can now see how many units I bought and they know how many I sold on Amazon.

Im getting very disheartened with selling on Amazon with their constant interference in my business and constant requests for documentation. I also received yet another request from Amazon to prove my VAT status because they say the name on their records does not match up with my VAT Certificate. Strange how this test passed before. Anyway, so I have had to download and send in my VAT Certificate yet again - and lo and behold the names match exactly between the Certificate (that they have had now several times) and the name in Amazon Business Information. Im seriously thinking of quitting altogether.

How did sellers do during Fathers Day gifting this year? In comparison to last year we are 30% down, very poor sales...

I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.

I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).

With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.