We have had 2 returns initiated recently due to errors in the titles of an item.

B07TS8WQVP

Amazon Title - Annie Pattern, with Zip

Title should be IMHO - ByAnnie Out and About PBA282 sewing instructions to make your own Rucksack / Backpack / Knapsack in two sizes. Clear concise instructions

We listed on this item via the upc format.

However the title is incorrect both grammaticaly and factually which has caused one of the returns (amazon automatically issued a return label costing us £3.30 for a letter sized item below 100g on an item that we are selling for £12.50 inc postage))

We have tried many times to correct several of these but as on this one where someone has lited it as a brand called annie instead of the correct ByAnnies you get stumped when trying to get anything changed. Have tried today to add some bullet points to possibly reduce the amount of returns bt they have not come through yet.

There seams to be a policy of just blocking/making a simple operation very difficult any changes asking for hi res photos etc or supplier details and when we look through our listing we probably have 100+ of these that we would like to change the name to the correct one but dont have the time to jump through all the hoops that amazon want to put in the way when it is obvious that the original poster has made a mistake on the listing.

@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH

Cheers, I've emailed but had no response either.

Not sure how it works myself but I think it's basically just a delay of 7 days + on everything from the 19th

So it'll be a gap of 7 days or more and then you'll be back to where you were on the 19th. I think...

ie. If you earned £100 from dispatched orders on the 19th and £150 on the 20th then you'll have £100 available to take on the 27th (based on next day delivery plus 7 days) and £150 available on the 28th

Not sure if that's quite right but that, or something along those lines, is what I'm expecting.

Seem like Amazon just get to effectively steal 7 days + worth of sales proceeds from us. I say steal, we'll get it back, but only 7 days after we stop trading which will, hopefully, be many years down the line.

We just had a customer order 100 items, total value £7,000. Then claim he got none of them, even though they were delivered, and he's just refunded. So £7,000 down the drain I guess.

Amazon have changed their policy on Royal Mail 2D Barcodes (Royal Mail scanned on delivery). Previously, Amazon accepted our valid tracking proof, as Amazon accepted and knew Royal Mail only scan about 80% of packages. However, this has changed. 100% of our orders are sent with VTR, and we only used "scanned on delivery" on very low priced items where it needs to be more competitive

Last Friday, some of our listings were deactivated. When I appealed, it was rejected. After discussing with Amazon, our options are to switch to a different postal method (more expensive) or buy postage from Amazon.

This means we're being forced to buy postage from Amazon to stay competitive, with no real improvement in delivery scans from Royal Mail. Additionally, using our 3rd party software to process orders might become more complicated. Will Amazon access details from eBay and our website orders?

I think this policy change is unfair, and anyone using Royal Mail 24/48 (CRL) should be aware.

Hi everyone,

Amazon has changed their policy on Royal Mail 2D Barcodes (Royal Mail scanned on delivery). Previously, Amazon accepted our valid tracking proof, as Amazon accepted and knew Royal Mail only scan about 80% of packages. However, this has changed. 100% of our orders are sent with VTR, and we only used "scanned on delivery" on very low priced items where it needs to be more competitive

Last Friday, some of our listings were deactivated. When I appealed, it was rejected. After discussing with Amazon, our options are to switch to a different postal method (more expensive) or buy postage from Amazon.

This means we're being forced to buy postage from Amazon to stay competitive, with no real improvement in delivery scans from Royal Mail. Additionally, using our 3rd party software to process orders might become more complicated. Will Amazon access details from eBay and our website orders?

I think this policy change is unfair, and anyone using Royal Mail 24/48 (CRL) should be aware.

Hi everyone,

Amazon has changed their policy on Royal Mail 2D Barcodes (Royal Mail scanned on delivery). Previously, Amazon accepted our valid tracking proof, as Amazon accepted and knew Royal Mail only scan about 80% of packages. However, this has changed. 100% of our orders are sent with VTR, and we only used "scanned on delivery" on very low priced items where it needs to be more competitive

Last Friday, some of our listings were deactivated. When I appealed, it was rejected. After discussing with Amazon, our options are to switch to a different postal method (more expensive) or buy postage from Amazon.

This means we're being forced to buy postage from Amazon to stay competitive, with no real improvement in delivery scans from Royal Mail. Additionally, using our 3rd party software to process orders might become more complicated. Will Amazon access details from eBay and our website orders?

I think this policy change is unfair, and anyone using Royal Mail 24/48 (CRL) should be aware.

Hello sellers and Amazon,

Since 2022, I have purchased all Royal Mail large letters and parcels through Amazon Buy Shipping due to the VTR not reaching the percentage. Now, I am considering a new purchasing method for June 2024. It is more cost-effective to buy through my Royal Mail business account, which is now linked to Amazon, offering us a more streamlined process.

Today, my VTR is 100%. The screenshot is attached. I will check this again later, as I have booked two parcel orders with my Royal Mail business account today.

This has puzzled me, and hopefully, I can get to the bottom of this. I can still see threads of confusion on this forum.

Any information will be great to know BTW.

Thanks

Mandy

Can anyone help

I have been running round in circles since the 5th of this month

Having received and order for 6 variation of the same product I realised that I was been charge a higher rate for 5 of them

When checking it showed that the lower costs was for grocery items and the higher for Home and Kitchen

I sell under the department Grocery

With sub categories Food Cupboard > Baking Supplies > Icing & Decorations > Decorations > Cake Toppers > Cupcake Toppers

I have a product Tax Code: A_FOOD_CAKEDECOR

I do not own any ASINS just SKU’s and the ASIN’s were assigned via Amazon at upload.

I have been told that the products should all be in Home and Kitchen under cake topper

Why is it then that as I was approved to sell under Grocery, have all my products listed under grocery I should be paying the higher rate under Home and Kitchen.

Apparently, it’s because- that they feel Home and Kitchen is the right category for me to be billed under despite my listing under grocery.

I did sent a more detailed reply to @Seller_XUNeUuvrQDpgP Post 5 days ago though no reply so am reaching out to see if anyone can help at all

I own the brand and all products are branded and 100% edible

I should like to also point out that the listings have been running for almost 10 years in the Grocery section. None of my listings are showing in the home and kitchen-. I have again been told that they have to be billed in the higher fee category even though they are not listed in it. Nor can I have my products listed in two categories .

@Ezra_Amazon

@Julia_Amazon

@Sakura_Amazon_

@Sarah_Amzn

@Simon_Amazon

@Winston_Amazon

Hello

On May 14, 2024, without any notification or performance, my entire account's shopping cart was lost. Buyers can no longer find my products on the search page, and my orders dropped from 800 orders per day to 80 orders per day, which is a devastating blow to me.

Attached are some of the asins, please note that all asins in the entire account are lost! ! !

B0CB5CGGDS, B0BHWM4BBF, B0CGMWJ2T3, B0BBDVQ846

I checked all the indicators, everything is normal, no credit card refunds, store feedback is 100%, and all our conditions meet the requirements of featured offers.

I think this is a mistake by Amazon, and I hope you can help me solve this problem.

Who will bear my losses and my orders?@Spencer_Amazon

My ltd company owns my trademark.

My ltd company owns 100 GS1 barcodes.

I create a barcode and make sure to put my trademarked brand, under the "brand" field, and have attempted with 3 different GTIN-13 barcodes so far, and always receive the error :

"8572: You are using UPCs, EANs, ISBNs, ASINs or JAN codes that do not match the products you are trying to list. If you believe that you have reached this message in error, please contact Selling Partner Support with the following information:

Product Name

Manufacturer name

Brand name

UPC, EAN, ISBN or JAN along with GS1 certificate

Non-brand owners: A copy of a letter/email from the manufacturer or brand stating that the UPC, EAN, ISBN or JAN that you are using to list this product is valid

Brand owner: Valid and current (not expired) GS1 certificate for the GTIN range(s) used by your listings"

I supplied all needed information to support as requested, and received this response :

"Hello from Amazon Selling Partner Support,

We understand that your are facing an issue with getting 8572 error while product listing.

We have investigated and found that the Brand and Manufacturer are not enrolled in GTIN Authority.

If a Brand/Manufacturer is not enrolled, then it shouldn't be blocked by GTIN error.

Kindly relist the product with the exact brand name (case sensitive). If your listing is still blocked with the 8572 error, provide us with the latest Submission ID so that we can further investigate the issue.

If you are manually listing the products and does not have a Submission ID, please provide a valid 8572 error screenshot with the Brand Name and GTIN clearly visible."

I have confirmed that my brand is indeed enrolled with GTIN, as I sent screenshots of my account, showing this.

Our limited company owns the barcodes, and our brand, and trademark. What part of the back end behind the scenes is not working here?

Any advice would be appreciated.