Okay yours is different to mine. I get 8040 error and I delete all the Parent and Children then I can relist about 15 minutes later and it all works okay.

Mine are all FBM. I have largely quit FBA except for a small amount of fast selling cards. All the clothing which are the variation listings are no longer in FBA.

There were many reasons why I quit FBA but one of those was that listings just went suppressed and there are times I can't fix them and they then just cost me money to get the stock back.

I am fed up with Amazon messing around with listings it just takes up so much of my time to fix them.

I am new to Seller and opened an Individual account. I want to sell one single item, my self-published book. I Add Product, put the book’s ISBN in the Category and fill in everything else required. It appears in My Inventory and I get an email saying it will be available for purchase in 15 minutes. But it never does. Seller helpdesk tells me my listing ’is not currently assigned to a product category, therefore is not searchable’. It tells me to complete the following steps. First go to Edit and select Product Identity and then fill in ‘Recommended Browse Nodes/Item Type Keyword’ BUT THERE IS NO PRODUCT ID to be found. Heldesk told me it is under Product Description… but when I click on that I get a message saying ‘Restricted Edit Permissions. As you are not the brand owner for this product…’ etc. It stops me filling out anything under Brand Description’, (It is my own self-published book but, when registered, Nielsen book registry automatically lists all books on Amazon.) Helpdesk then tell me, as an alternative, to ‘Toggle Advanced View’ BUT THERE IS NO ‘ADVANCED VIEW option to toggle. I am now on my 10th case with Help about this over two weeks and can’t get them to understand that it is not possible to carry out their instructions, despite sending screenshots to show I can’t fill out Product Details and there is no ‘Advanced View option. Please, please… can anyone else suggest anything and put me out of my misery?

Hello Sarah, I have the same issue with Spain. for more than 15 month. from about Feb last year. I have tried everything. Naturally I have put my account there on holiday mode can you please help? They keep telling me the relevant department will get back in touch with e because they don't see any problems with me account. Can you also help me?

Hey everyone,

We haven't received any payments from our Amazon UK Seller Account since 14/05/2023, and now we've got over 10K GBP just sitting there. This money is really important for us to keep things running smoothly.

Our account is in good standing—no flags, no violations, no outstanding claims or chargebacks. Our account health is great, and we've never had any A-Z claims opened against us.

Has anyone else experienced something like this? Any tips on how to get this sorted quickly? We're desperate to get this resolved and would really appreciate any advice or guidance.

Thank you for your comments!

Hi ,

Is anyone facing any ad results in data update delayed or does the data updated look abnormal if compared with the previous day? especially order conversion on 18th June 2024 ads performance results.

because normally our UK Amazon STORE PPC ads campaign will generated at least 25 order conversion and above daily but suddenly dropped to 2 order converted only on 18th June 2024 and its never happened before even i checked 1 day earlier which is 17th June ads result also had converted 35 orders .

I have check for all the campaign budget utilization , BuyBox Availability and son on but all seems normal .

Anyone know ? pls assist .Thank you

Sent in 59 Units with a value of £600+, amazon confirmed this has been checked in and then apparently its gone missing. Now they are changing their story and claiming they didn't receive the items.

An absolute joke I must admit. I am a very small business and £600 is a lot of money to my business. The fact that no one is willing to look into this properly is annoying especially as its been going on for 4 weeks now.

Absolutely disgusting.

Dear @Seller_Huz6FT08OxHAR,

Yesterday we received another reply in CASE ID: 9844266592, to send again all our company's documents to the Spanish email address: kyc-drtax-verification@amazon.es

Which we did yesterday as well. Today, we received a performance notification stating that it would take up to 15 business days. We are already over 5 weeks that Amazon is trying to evaluate the obvious: : that we are talking here about the EU establishment, and NOT about the UK!

Our EU company has NEVER had any selling activities in the UK, has no inventory in the UK, and has never used Amazon FBA in the UK, which Amazon can easily verify in our seller account.

AND, finally, we have a written confirmation from Amazon on Case ID: 8743895752 on 19/05/2023 stating the following:

"I would like to inform you that if you change your legal entity to an address in Cyprus on Seller Central and that legal entity is verified and your listings are stored in the EU and you send your listing to a EU country, Amazon will not collect and remit VAT"

Can you please contact the relevant Amazon team to finally get to the bottom of this as you are literally killing our business because of Amazon's incapability to understand the EU/UK eCommerce Legislation for VAT establishment?

Let us hear from you soon!

Thank you very much

Thanks Sakura for putting me right ! - I was aware of the 90 days policy, but I guess I assumed that the OP had already done that after all this time.

Hello @Seller_UifcJi7F5K5Zz,

As per Funds withholding policy

"If we find that you have engaged in deceptive, fraudulent or illegal activity, have abused our systems, or repeatedly violated our policies that protect our customers and sellers, we may withhold some or all funds in your account. Examples of deceptive, fraudulent or illegal activities include, but are not limited to: falsifying or misrepresenting your identity, violating Amazon’s anti-counterfeit policy or submitting forged documents to Amazon."

@Seller_ZVAz3d5lZuGid, Sellers can still request funds disbursement, even when the account is deactivated; however, the decision is made after conducting a separate investigation.

"If your account is not reinstated following an appeal or you choose not to appeal the deactivation, after 90 days from when your account was deactivated, you may separately request funds disbursement by contacting disbursement-appeals@amazon.co.uk. We will conduct a separate investigation to evaluate your account for abusive, fraudulent or other prohibited activity. During this process, we may request that you provide additional information or documentation regarding your identity, financial instruments and product sourcing. We may validate any information that you provide with third parties or government agencies."

Regards,

Sakura

Hello @Seller_dljmOKKVqkCMl,

This is Sakura from Amazon. Welcome to the Seller Forums.

Here I am attaching the help page that provides you with information on how to respond to customer feedback

Resolve or respond to customer feedback

Seller_ZJhFeE3tNKzfh

"...pressuring or offering incentives to a buyer to remove or modify negative feedback is a violation of our policies."

This is important for you to know, as per the Help Page:

"Remember that pressuring or offering incentives to a buyer to remove or modify negative feedback is a violation of our policies.

Example of acceptable notification: “If you are satisfied that we have resolved your concerns, it is possible to update or remove the feedback you originally provided here.”

Example of violation of policy: “Would you be willing to remove your feedback if we provide you with a voucher for 25% off your next purchase?”

I hope it clarifies your doubts.

Regards,

Sakura