I have been having an absolute nightmare with listings being suppressed due to "colour not provided". Some of these listings are two years old and all of a sudden they have become suppressed, even though colour WAS provided. I created all of these listings. I sent an email to the managingdirector@amazon.com as I suspect this to be a bug as it ONLY happens for brands which are 'brand protected'.

Communication seemed positive until their reason has gone back full circle to this absolute disgrace of a reason. "Our internal team completed to review the issue and determined that the variation relationship is not approved because it does not follow Amazon's listing policy. We cannot share any information about the specifics factors behind the decision due to confidentiality."

CONFIDENTIALITY?! I created the listings! This is no way helpful! I have created over 200 variation listings and this issue only arises to brand protected listings (those with 96 hours approval). I have been back and to, to get approval for these brands again to remove suppresssion, but they keep becoming suppressed. This seems like a bug in Amazons systems and they are unwilling to have their technical team look into this.

If there is an Amazon employee here, please can you reach out

I lost 100% of my featured offers/buy boxes overnight. Previously all my listings won buy boxes, but now I'm losing 90% of them, even though I'm the cheapest, have only one seller and FBA, and have good seller account health and performance metrics. Can you help me to solve this problem? Thanks. @Spencer_Amazon

This is bad for business.

Hi everyone,

I'm a new seller on Amazon and launched my first product on May 14, 2024. Over the past month, from May 14 to June 14, I've had 27 sales, but unfortunately, one order was defective. Now, Amazon has sent me a message stating that my account is at risk because my defect rate is 6.50%.

As a new seller, I'm feeling a bit overwhelmed. Does anyone have advice on how to handle this situation and reduce my defect rate? Any tips on improving product quality and maintaining a healthy account would be greatly appreciated!

Thanks in advance for your help.

Hi, i have been send an email from amazon saying my tracking upload is failing below 90%. Now when i checked my account health, it says valid tracking below 90%. I have been using DHL for past two years and have been uploading the tracking numbers, never had any issues. I have emailed amazon but they have replied back to me with an automated email, doesnt make any sense. Can anyone please let me know?

When i upload tracking information, i choose DHL and then DHL EXPRESS, and everything was working fine with that.

Just started using QZ tray to do one click shipping but its terrible compared to other ways I do it. The labels are printing ever so slightly too big so it cuts off the tracking number at the bottom of the label. Is there a way to change the scale? When printing via PDF I have to change to 96% but this is slow as I have to do each label one by one. Other sites I use give all the labels and packing slips in one PDF and it's easy but not here. If doing it without QZ installed it gives me an individual PDF for each label and it's so slow to open and print each one. Am I missing something?

I lost 100% of my featured offers/buy boxes overnight. Previously all my listings won buy boxes, but now I'm losing 90% of them, even though I'm the cheapest, have only one seller and FBA, and have good seller account health and performance metrics. Can you help me to solve this problem? Thanks. @Spencer_Amazon

This is bad for business.

Hello,

Here is my original forum post here.

It's best to read my previous post for full details, but long story short, Amazon has not resolved an issue that's been ongoing for 7 months. The moderators also seem to have abandoned my case, as it's getting no attention.

I've opened this second forum post to give Amazon another chance to resolve this before escalating further. I would appreciate it if anyone could tag any moderators to bring more attention to my case.

@Seller_TSXM2A5nxWSuH initially tried to help but went silent over a month ago. Can we please reconnect?

____

@Seller_Huz6FT08OxHAR @Seller_z3k8APxGfbQEK @Seller_DNQGSsdC7DccM @Seller_yk3kzHpjMMa4B

Attached is proof I am no longer being contacted by Amazon Forum Moderators*

Original post:

https://sellercentral.amazon.co.uk/seller-forums/discussions/t/fca3936c-3999-4869-8da9-d107e9742753?postId=0db43421-0c2d-4aec-98b0-167ba3bd21b5

Thanks so much,

Looking forward to connecting again.

__

Hello Amazon Customer Service!

We are sorry to hear about the claim for the order "171-6526572-8380304". However, after we appealed the order, Amazon ruled against us, which we believe is unreasonable and unfair.On 22 May 2024, the customer requested to return the product, we approved the return request within 24 hours and provided a return address, Amazon has automatically generated a return label, and the customer, although returning the product according to this label, returned not our product, and the refund was automatically issued by Amazon as early as 4 June. The customer suddenly opened a claim on 17 June 2024, many days after the refund was issued, and the customer was automatically counted in the order defect rate after opening the claim. We think this judgement from Amazon is unreasonable and would appreciate Amazon's help in doing another review, thank you! @Robert_Amazon @Jim_Amazon @Tatiana_Amazon @Quincy_Amazon @KJ_Amazon

hello,

I would appreciate some help if possible.

I have had my UK selling account deactivated for almost 6 weeks due to a high ODR %. They seem to think I simply marked orders as sent without sending them

Since the account was deactivated, I have spoken to Amazon Account support staff almost 30 times. Each time they suggest adding new information to my appeal and still I continue to receive the same rejection template email.

I have provided explanations and documentation for everything that has been requested plus more.

Originally, I was asked to provide proof of delivery for last 30 days. Then 60 days. Then 90 days.

Not only have I provided detailed excel spreadsheets with orders going back last 6 months which include tracking numbers, delivery status, refund status if so and reason for this, but I have also supplied picture proof of over 100 deliveries. I have provided my Incorporation documents, banking information, POA and a letter from the courier.

As everything has failed thus far, I tried to escalate my case to the MD office but I keep getting the same rejection emails or no replies at all.

It seems as if Amazon no longer cares much about helping Sellers reactivate their accounts.

Any help would be appreciated as this has become very frustrating and tiresome.

I’ve had deactivations previously and they lasted anywhere between 4-18 months. It’s fair to say, I cannot afford to be waiting that long again without access to funds that are being held.

Regards

someone please help

@Seller_TSXM2A5nxWSuH

@Seller_hnDMgUKxMh1V4

Hi All,

I'm facing an issue when trying to print item labels for an FBA and was wondering if anyone else has come across this and how I can fix it.

I selected all the items that are in my FBA, but when I went through to input the quantity I need for each item, the number of items I had selected jumped down from 17 to 4.

I tried again with a smaller amount of items and still had the same issue. I then tried with a singular item but had the message attached.

I'm not sure why this is happening I then tried again with a random item in the inventory and had the same issue.

Can anyone help?