Hello fellow sellers,
I’m reaching out to the community because we are truly at a loss with Amazon right now, and I’m hoping for advice or support from those who may have experienced something similar.
On 5th September, UPS delivered 2 pallets containing 70 cartons of home textile products to Amazon, confirmed through UPS LOTS. These products were supposed to be delivered into Amazon's warehouse by 7th September, but here we are, and they're still marked as “in transit.”
We’ve been trying to resolve this issue with Amazon’s support team since 14th September, but we’ve only received one reply – one, in all this time. No updates, no explanation, no clear information on what happened to our stock. Our business depends on these products, and every passing day without an answer is putting us at risk. It’s frustrating, it’s stressful, and frankly, it feels like we’re being ignored.
How can we move forward when such a crucial part of our business is just lost in the system with no help from Amazon? We are genuinely worried about the impact this delay will have, and it’s disappointing to be left in the dark like this.
Has anyone been through this? What should we do next? Any advice would be greatly appreciated. We just want to know where our pallets are and why Amazon isn’t responding.
Thank you in advance for your support.
Kind regards,