"Thank you for your recent submission. It has been reviewed and accepted. However, your account remains deactivated at this time.
Why is this happening?
Due to unresolved policy violations from the following dates, we are unable to reactive your account. The dates are in YYYY-MM-DD format:
-- 2020-03-11
-- 2020-05-07
-- 2020-09-08
-- 2020-09-30
-- 2020-10-25
-- 2024-10-07"
Appeal
Subject: Appeal for Product Violations – Trademark and Restricted Policy Violation
Dear Amazon Seller Performance Team,
I am writing to appeal the product violations related to copyright and restricted policies that have been applied to my seller account. I take these matters seriously and would like to clarify the situation and provide context to demonstrate that my products do not violate any policies.
1. Generic and Unbranded Replacement Parts:
The products I sell are generic, unbranded replacement parts designed to be compatible with various original equipment manufacturer (OEM) products. These parts are intended as cost-effective alternatives to brand-name products and are not intended to infringe upon any intellectual property rights. All parts I offer are non-branded and do not include any trademarks or logos belonging to other companies.
2. No Copyright Infringement:
I have taken every precaution to ensure that my listings do not infringe on any copyrights. The product images, descriptions, and titles used in my listings are original and accurately represent the products without referencing any copyrighted logos, trademarks, or protected materials. The replacement parts are designed purely for compatibility and not for any other deceptive or misleading purpose.
3. Amazon's Restricted Products Policy:
I understand that Amazon has specific guidelines regarding restricted products and intellectual property. To the best of my knowledge, my products comply with Amazon’s policies. If any violation has occurred, I assure you that it was unintentional. I have reviewed the following Amazon guidelines to ensure my compliance:
A. Restricted Products Policy
This page outlines the types of products prohibited from being sold on Amazon, including regulated and restricted items. It's important to review this to ensure that your products do not fall into restricted categories.
Restricted Products Overview:
https://www.amazon.com/gp/help/customer/display.html?nodeId=201254150
B. Intellectual Property Policy
This page provides guidelines on intellectual property violations, including copyrights, trademarks, and patents. Understanding these guidelines will help ensure you don’t accidentally violate intellectual property rights.
Amazon Intellectual Property Policy:
https://www.amazon.com/gp/help/customer/display.html?nodeId=201361070
C. Prohibited Seller Activities and Actions
This page details prohibited activities and seller conduct, including selling counterfeit or infringing products. Violating these policies could result in account suspension or removal of products.
Prohibited Seller Activities and Actions:
https://www.amazon.com/gp/help/customer/display.html?nodeId=201894250
D. Copyright Infringement and Claim Process
If you are concerned about copyright violations or need to understand Amazon's process for copyright claims, this page offers important information.
Copyright Infringement and Claim Process:
https://www.amazon.com/gp/help/customer/display.html?nodeId=200280370
E. Trademark Policy
This page explains what constitutes trademark infringement and how Amazon handles intellectual property complaints related to trademarks.
Amazon Trademark Policy:
https://www.amazon.com/gp/help/customer/display.html?nodeId=201313810
F. Product Listing Guidelines
This page provides guidelines for creating product listings, including rules on content and what to avoid to prevent policy violations.
Amazon Product Listing Guidelines:
https://www.amazon.com/gp/help/customer/display.html?nodeId=201078340
By thoroughly reviewing these links, you can ensure your listings and business comply with Amazon's policies regarding restricted products, intellectual property, and seller conduct.
4. Compliance and Corrective Actions:
I am committed to ensuring my listings are fully compliant with Amazon’s policies. After reviewing the applicable guidelines, I have taken the following corrective actions:
I have carefully reviewed all my product listings to ensure they accurately describe my products as unbranded, compatible replacement parts.
I have double-checked all product images to ensure they do not infringe on any copyright or trademark.
I am committed to further training and staying informed about Amazon's policies to avoid future violations.
5. Request for Reinstatement:
Given the unintentional nature of the violations and my commitment to maintaining compliance, I respectfully request the reinstatement of my listings. I am happy to provide any further documentation or clarification as needed.
Thank you for your understanding and for reviewing my appeal. I look forward to resolving this issue and continuing to operate within Amazon's policies.
We’re updating our product title policy to standardise listings and enhance the shopping experience across our stores.
Over time, we’ve observed that product titles have become longer and they sometimes include redundant wording or characters that can decrease customer confidence. These new policy changes will help ensure that product titles are clear, concise and consistent.
The following new requirements will take effect on January 21, 2025:
If you have titles that do not comply with the requirements listed above, we recommend that you update them.
Starting on January 21, all title changes will be subject to the updated policy and you’ll be able to view and fix any non-compliant titles in Manage all inventory.
Additionally, we’ll provide override suggestions for non-compliant titles to brand owners in Review listing updates. Brand owners will have 14 days to act upon on the suggestions before we update the titles to comply with our requirements. These suggestions will be rolled out gradually.
Your listings will remain active during this process and you’ll still be able to make edits to your product titles as long as your changes comply with the new policy.
For more information, including character limits by product category and store, go to Product title requirements .
here’s one for you amazon
New Amazon Kindle (16 GB) – Lightest and most compact Kindle with glare-free display, faster page turns, adjustable front light and long battery life – With Ads – Black
I have reported a seller several times and no one at amazon have done anything.
https://www.amazon.co.uk/sp?marketplaceID=A1F83G8C2ARO7P&seller=A2TO08DXT74ME3&ref_=dp_merchant_link&asin=B002ZXYPVK1
Seller name: LIKKEOCH
This person is selling everything for £4.42, even high value items. We are selling duraframes for £18.00 [Moderator Edit: removed personal information].
The feedback is all 1's and everyone is saying goods not shipped.
@Angie_Amazon
I note what you say, BUT, if the fraudulent Seller is still selling the item/s, then that means Amazon took no notice. They kept telling us to do test purchases. The Seller that was selling every item at the same price, was still selling, but we did not have a the sell price restricted.
The 3 Sellers selling used as new, 1 was removed, but 2 carried on trading on FBA, and feedback struck through as if it were Amazon's error. It was the Seller knowingly selling used goods, and clearly a great way to get rid of used stock, as new by using FBA, with no risk for them! - Even worse, when returning items to Amazon, Amazon cannot count, so we never got a full refund, and so we lost money, unless we take Amazon to court for around £200 (206-5739006-5780320), still on-going if you can chase that.
We recently setup a new Seller Central Account and successfully setup Brand Registry also. We added our first ASIN and then added images and videos. The first video registered with no problems however the second and third have been rejected for what appears to be completely unrelated reasons.
One video was rejected because “The video content is focused on packaging and shipping that is not relevant to the product” however the video did not feature ANY packaging or shipping content at all. The video ID is 1e2146a24cbd45088c393e9cd1ac0eca.
The second video was rejected on the basis "The video content is unrelated to the product." and this makes no sense to us whatsoever. This specific video is a professionally produced, story-boarded and filmed video, the first scene starts with the product shown to the camera and for 88 seconds discusses the features and benefits of the product! To say it is unrelated just doesn't make sense.
The video ID is 1dda0f4d5b7140cf9663afef485eedf8.
I contacted support and I was informed to email "reviews-help AT amazon co uk" (I had to write like this because Amazon thought I included personal information and hid the post), however three weeks later I have not received a reply…..
The ASIN the videos have been loaded against is B 0 D R 6 5 S Z C 2.
This is the UK marketplace.
I have spoken with support via chat and whilst helpful I made no progress. I was informed to consult the Community Guidelines to find the answers and no reasons or even hints could be offered as to the problem stopping the videos from being approved.
I have read the guidelines and cannot find what the problem could be.
What is impossible to understand is that the suggested reasons for rejection literally make no sense at all, so we are left looking for a needle in a haystack.
A m a z o n provided assistance on their US forum, escalating issues quickly and successfully to find a solution. I am hoping a UK Amazon team member can help me in this way.
As a newbie to Amazon we could really do with help on this, the videos are paramount to our product listings. We are fully Brand Registered if that helps with any escalation review?
Thanks a million,
Helen
This just about sums up Amazon. In a fairly short thread we seem to have 4 different sellers (at least 2 of them long term booksellers) giving different figures for fees on books. This is hardly surprising when you look at the link that another poster has provided. I find it incredibly difficult to follow what Amazon are saying. Does amazon give a simple precis of exactly what the fees are on selling books? Probably not they just like to keep sellers guessing
Incidentally I've been selling on Amazon for over 20 years and Ive never known what a "referral" fee is or why it is charged.
I am still annoyed at the 50p advantage that was effectivly given to the 1p sellers a few years ago
We have been sellers on Amazon for over 10 years, and our experience in the past was exceptional. However, since returning to the platform, we have been deeply disheartened by the current state of Seller Central customer service.
For over a month, we have been dealing with an ongoing case 10629259682 that has yet to be resolved. This is just a newer case of another one which was not resolved. Despite providing all requested information promptly and in full, we have been repeatedly asked to resubmit the same details. Promises of resolution are made, but they are consistently followed by emails requesting the same information again. This suggests that customer concerns are not being read or properly addressed, which has resulted in significant delays and frustration.
When we attempt to seek support via chat, we are often disconnected mid-conversation, or the representatives appear to not read or understand our messages. This level of service is unacceptable, and it is evident that we are not alone in our dissatisfaction, as reflected in the numerous 1-star ratings for Seller Support from other sellers.
We are in the process of moving our brand to Amazon, with anticipated sales exceeding $1 million in the first year. However, the stress and inefficiency we are encountering in listing our products have led us to question whether Amazon is the right fit for our business.
We respectfully request the following:
Immediate escalation of our case to a senior representative or a member of the escalation team who can take ownership and resolve the issue.
A detailed explanation of the delays and mismanagement we have experienced.
Clear and effective communication moving forward to ensure that no further time is wasted.
Amazon has been a trusted platform for sellers for years, and we hope this experience is not indicative of a systemic decline in service quality. We urge you to address this matter with the seriousness it deserves and look forward to a swift resolution.
Do any sellers use Pay on Behalf for EPR services? They have enrolled me in 3 different categories at £25 each and Im wondering is it cheaper to aquire a UIN elsewhere that use Amazon?
I am sorry, but my vision/plan for 2025 is to stop selling on Amazon ! I have sold books/media items on here for over 18 years, but it has all become far too complicated and stressful with the constant worry of my account being deactivated for some very minor infringement, so it will be farewell from me at some point.