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(157 results)"Strange Tracking" of an Inbound shipment to BHX4
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Nov 14, 06:45 PM - Warley West Midlands UK - Parcel arrived at a carrier facility
Nov 12, 08:28 AM - West Midlands UK - The delivery of your parcel has been rescheduled based on your shipment instructions for the carrier.
Nov 11, 08:57 PM - Oldbury West Midlands UK - Parcel arrived at a carrier facility
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Hi all,
The Parcel was supposed to be delivered on 12th November according to the Delivery rescheduled and according to the carrier. However on November 14th, it says Parcel arrived at a carrier facility ( AGAIN at Carrier facility ??? ) Was the Parcel refused by FC or what .... unable to understand.
a response please for UK establishment
CASE ID 10497317512
Hi. Regarding UK establishment of my company, I've been waiting for a response to my case since 06-11-2024 . Am I supposed to wait more for a reassessment OR would you like me to upload extra documents? Your clear guidance will be appreciated.
@Seller_XUNeUuvrQDpgP
@Seller_DNQGSsdC7DccM
Help Needed: Account Deactivated for Nearly 2 Months and Unable to Retrieve FBA Inventory
Hello Amazon Seller Community,
I’m reaching out for support and advice on reactivating my account and retrieving my FBA inventory. My account was deactivated on September 26, 2024, due to an "inauthentic" complaint about one of my ASINs. It’s now been nearly two months, and despite following all Amazon guidelines and submitting invoices from the brand’s official distributor, my appeals keep getting rejected without any clear explanation.Here’s the initial deactivation email I received from Amazon:
"Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. Funds available in your account will be withheld. If you have FBA inventory of the items causing "inauthentic" complaints in Amazon European fulfillment centers, they are currently ineligible for removal.Why is this happening? We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products..."
My challenges now are:
Reactivating My Account: I’ve been submitting invoices directly from the brand’s authorized distributor, which meets all requirements, but they keep getting rejected without an explanation. If anyone has successfully navigated a similar situation, I’d appreciate any advice on improving my chances of reactivation.
Retrieving My FBA Inventory: With my account deactivated, I’m unable to remove my inventory from Amazon’s fulfillment centers. If anyone has experience with inventory removal during a deactivation, I’d be grateful for any guidance.
This prolonged issue is severely impacting my business, and I’m looking for any support or suggestions that might help me resolve it as soon as possible. Thank you in advance for your time and help!
Best regards,
Hanniger
Lost Buy Box (Featured Offer) MEGATHREAD
Hi @Seller_XUNeUuvrQDpgP
We have been facing the lost buy box/featured offer issue for over 10 weeks now and we are becoming in deeper and deeper trouble. This is the fifth time we are requesting now to please check our account and reinstate the buy box. On 3rd October our buy box was restored for around 24 hours and since then we have lost it again and no sign of coming back.
I do not know what the issue is but it seems a problem from Amazon side and it is very frustrating.PLEASE can you help us sort this out. Our business is on the verge of closing down and this problem has caused our business to go down by, literally, 80% overnight.
This is not fair for us sellers - we put a lot of effort into pushing our products on Amazon platform yet we do not receive any support or helpful information to fix issues which are heavily restricting our sales and not in our control. Thank you in advance for your help and I have again listed a sample set of the affected SKUs in our store 'Bellas Hair and Beauty' below:
B003ZC31BK
B0017UAMC8
B07NDVQ2FK
B01N0YADPT
B001KYVX2E
B07P3N5XS4
B01JXY0TUO
B00MGK9Q0C
B01GH0421Y
B010V6KKT8
B01AR6U6MI
The payment hold impacts my account in every aspect.
To whom it may concern:
I have been selling on Amazon for seven years and I did not know!! I did not know!!! I did not know!!! I did not know!!! I did not know!!!
During this period, they have retained my funds for over two months, despite the fact that I have shipped my sold items and my customers have received them. How can I effectively manage my business if Amazon continues to withhold my funds?
In addition to this , Last three month, I am always selling and send my item by using YDL about 75 orders ,After that they put my account in for low Valid Tracking Rate and when I provided them with tracked number, they did not accept it. I opened case against this and they said this this tracked number not accepted it in amazon I use this website and they also used amazon website and this very famous which is:
yodeldirect.co.uk
You can check all my tracked number in this website and all my orders were delivered. Also there is no complain from my customers .My Valid Tracking Rate is 56.8% now due to this problem as i posted about 120 orders by yodel and this defect my account ,
I used famous website and most of the seller in amazon used I hope you can correct my Valid tracked number rate as my account going down due to this problem,
This affect my feedback. Regarding my feedback, I am reaching out in hopes of finding someone who can assist me or connect my concerns to an Amazon manager, as the issues I am experiencing are quite unusual. I have been selling on Amazon for seven years, and my business operated smoothly until the last three years. I am uncertain about the underlying reasons for the challenges I am currently facing. Over the past three years, numerous customers have expressed their desire to provide feedback, indicating their satisfaction with the items they purchased from me.
However, they have reported difficulties in submitting their feedback on my account but they do it via email. When I inquire about this, they confirm their attempts but mention that their feedback is not visible and they are not able to provide me with feedback. This situation has occurred repeatedly and is not an isolated incident. I am perplexed as to why they are unable to submit their feedback. Despite selling thousands of items during this period, I have only received negative feedback, which I find hard to comprehend especially it is always happening in charismas and this lead to suspension of my account.
For the past three years, my account has been suspended every December because the initial reason provided by the lack of feedback despite a significant volume of sales. Consequently, my account was suspended. In the second year, they requested an invoice from my supplier. After I submitted an invoice for 16 items, they then demanded invoices for all the items I had sold. I complied by providing invoices for 300 items, only to be informed that they required invoices from the last 180 days, despite having items that I had sold over the past two years. Each year, my account has been reopened approximately one month after Christmas. In the third year, the same issue recurred in spite of fact that I am selling B2 item .
I always sold B2 items and I am selling a lot of items. When I sold my B2 items, they directly asked me about invoice. I provide with invoice with all information from supplier but they do not accept it .Many!!!On one occasion, they asked me to provide me with invoice for each item that I sold it .This is not acceptable !!
Keeping Up with Amazon: Adapting to Policy Changes as a Seller 📚
@Seller_ZyGdB49sb7An4. Not sure if you have read all of the comments on this thread that you started, but am now absolutely flabbergasted that my first post about 4 weeks ago, now has 82 thumbs up. Hopefully this will give you some indication of how all the changes really do affect us so much.
" I can't wait to read your insights in the comments below" It would be good to get some feedback from you in relation to all the comments made !
Need a sensible reply to this !!!
Hello guys - i am sure that as amazon sellers we all receive regular messages from fraudsters , scammers and thieves all looking for "freebies" at our expense
Looking for a sensible reply to this one
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Message from amazon 05/11/24 : Dear Amazon Seller,
This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:
Product: B01898GE90 Order number: 206-0618560-3207545
Return requested: not applicable
Reason for contact: The entire package is missing and my address has not changed
Please respond to this request within 48 hours.
Thanks,
Amazon Customer Service
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"Customer" must have then realised that the tracking shows that he collected and signed for his package - next message from amazon 3 minutes later :
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Dear Amazon Seller,
This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:
Product: B01898GE90
Order number: 206-0618560-3207545
Return requested: No
Reason for contact: contact the customer as soon as possible because customer have not received the item and yet tracking details have been marked as picked up so please look into this and help the customer with full refund
Please respond to this request within 48 hours.
Thanks,
Amazon Customer Service
========================
My response this morning :
Item sent 15th october using Royal mail tracked & signed 24 service with tracking number NR009424625GB
Delivery attempted 16th october - no one available.
Delivery was re-booked by you for 17th october to a neighbours house - no one available
Package was then collected by you on october 24th at 4.13pm
Signature : Halid
I am sure that we are all aware that proof of I.D is required to collect a package from a post office or mail centre
The I.D MUST show the name and/or address and match the name on the package.
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Next 3 messages from "Customer" an hour ago - i am using apostrophes around that word - do we really call these people customers ?
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06-Nov-2024 13:59
I would like to have my full refund because my package was picked up by an unknown person who I do not know of. I do not have my order so I would like my money fully refunded please.
Thank you
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06-Nov-2024 14:01
Someone must have used a fake ID of me because only I was meant to pick up the order. I had told no-one to pick up my parcel
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06-Nov-2024 15:39
Also, recently my email was hacked into as I was getting emails from people saying thank you for your email, so the person must have got into my email to know the tracking number and where it was being held at. So can I please have my full refund
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The "customer" is now suggesting that an unknown person found out that he had a package to be collected at a local post office , then produced fake I.D (so he also knows the guys name & address) , picked up the package and signed for it !!
The item is a beanie hat - value £9.75 - REALLY !!!
Now we all know what we would like to write in our reply - but we also know that we just cant , and instead we need to come up with a sensible business-like reply - looking for any good retorts to this total nonsense
Already know that his next move will be an A-Z claim - my thoughts are that amazon will refund him , but not debit me as it is a tracked/signed item using "buy shipping"
Why would they even entertain this garbage - the most customer friendly company in the world - the customer is always right !! only message they send out is that these people are welcome to scam anyone on their platform and that amazon or the seller will pay for it - this must cost them (and sellers) millions and they do it to encourage these people to come back and "buy" again and again - and repeat the process
From this "customers" messages and replies - it is not his first time doing this
Easy option for me would be to refund the person and move on - but i am not doing it on principle , we all work hard in our small businesses and things like this just make my blood boil !
We did not receive a refund after the claim was withdrawn, but the claim was counted into the order defect rate again ( The customer did not initiate again)
Hello, Amazon Team
We need to appeal the claim decision for order 204-0250605-0397912.
We contacted the customer immediately after receiving the email about the claim being included in the defect rate on October 17. The customer expressed his willingness to cancel the claim and wait for us to send him a new package. His original reply was "The refund request has been cancelled. This is the message I sent. "I have resolved issues with the seller. Miscommunication issues". We then found that the claim had been closed. We took a screenshot of the page where the claim was closed and saved it, and provided this screenshot to Amazon when we appealed.
We believe that the refund will be returned to our seller account after the claim is cancelled, but we have never waited for the money to be returned to us. For this situation, we opened two cases, with case IDs 10450871512 and 10457530912, both with "Transferred" status, and did not receive a response from seller support. However, we finally received another email from Amazon's claims team on October 31, and the claim was "inexplicably" counted in the order defect rate again:
Hello, We have reviewed the buyer’s claim and the information you provided for order 204-0250605-0397912.Although we understand your position, we stand by our decision. Thank you.-Amazon
We are very frustrated about the claim being counted into the order defect rate again. We asked the customer for help. In order to help us, the customer wanted Amazon to refund the money to us. He also sent the following email to the Amazon team:
“This is the message I just sent to Amazon:
I am writing to express my concern regarding the status of my order. I cancelled the refund request on the 20th of October with the expectation that the amount would be charged back to the vendor, allowing them to dispatch my goods. However, the vendor has informed me that they have not received the funds in their account, and it appears Amazon has refunded the amount back to me instead.
Upon reviewing my account, I have not received any refund. This situation has been ongoing for over a month, and I find it increasingly frustrating and unacceptable. I kindly request your immediate assistance in resolving this matter, so that the vendor can ship my order without further delay.
I appreciate your prompt attention to this issue."
Finally, even though we have not received the payment for this order, we still abide by our promise to the customer. We have sent a new package to the customer on October 26. The tracking number is UJ749852113YP. You can enter the tracking number on "17 track" to check the logistics track of this package. We have notified the customer and the customer is waiting patiently. The customer's reply is "Thank you for the update. I appreciate."
Above, we believe that the claim for this order should not be included in the order defect rate, and the payment should be returned to our seller account. Please ask Amazon staff to help us. Thank you.@Julia_Amzn
Am I silly to send lower value items signed delivery?
The problem here is because Royal Mail only scan about 70-80% of there CRL24 / 48 packages on delivery, then when it is not scanned amazon show the customer that 'there item may be lost' ... which causes some customers to try it on and ask for a refund, of course there will always be genuine INR cases, but considering i also sell alot on Etsy / Ebay aswell and it's very rare i get a customer say the item has not been recieved on those platforms, shows it's probably 80/90% of people trying it on on here. ive had a few customers say ''amazon told me my item might be lost id like a refund'' .. i have actually had 2 customers message me in the last 3/4 months saying ''amazon told me my item might be lost, but im just letting you know ive recieved it and it's great'' Amazon need to stop pushing this 'item may be lost' thing imo.
The Drop Shipping Rulebook
I'd love to know what Amazon is doing to prevent dropshipping by fraudulent customers who fulfil orders via Amazon that they have made on other platforms using fake names and billing addresses, then falsely claiming refunds on items that have been correctly delivered to 3rd parties. We have seen a huge upsurge in this in the last 2 years and it doesn't appear to us that anyone at Amazon is taking responsibility for shutting it down. We're a tiny business, but if we can see this practice clearly with over 80 unknown resellers for 1 particular SKU on one other UK marketplace platform alone, the national impact must be enormous.
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