Hello

I have 2 shipments delivered to Amazon FC in same consignment. One of them has been received while other is still not received and closed without receiving.

Even after raising a case, seller support asked for all proofs and now no response is coming from them on the case.

Shipment id: FBA15JKW31NQ not received.

Case id: 10718286792

Request a forum mod to please escalate and have it looked.

@Ezra_Amazon @Angie_Amazon @Julia_Amazon

收到以下2封邮件要怎么操作(存款方式要重新验证，身份验证提交公司章程一直说提交的文件无效）

1.上传身份信息 (KYC) 验证流程支持

2.[需要采取的操作] 需要您的“我要开店”付款账户的相关信息

Good Afternoon,

I tried in all ways possible to understand how A-Z Claims work but I cannot honestly understand how they decide cases.

I had them giving me refunds when I used to use only standard shipping and never gave a case in my favor. I decided to start shipping with DHL Express Only so tracking is up to date and everything and recently I honestly had two cases which blown my mind away.

One case was on the Italian market, Amazon issued a refund to the buyer and the reason that I was given was that if the order is under 25 Euro, they issue the refund without any proof whatsoever which is honestly mind blowing. I asked the buyer why did he claim, and his message was simply because I already have that particular item. So in other words, people on the Italian market who purchase anything under 25 Euro are entitled to an automatic refund? I stand to be corrected but that is the answer I received from Amazon.

The latest case is also mind blowing. An order was placed, shipped within 2 hours. and a delivery attempt to the client was done after 18hours FROM PURCHASE. The client was not at home when DHL went to deliver, and contacted the buyer to pick the item. The buyer conveniently decided to leave the item at DHL, telling me that he wanted the item delivered. I arranged everything with DHL to sort out another delivery attempt, and when I contacted the buyer to give me a date so we will be 100% sure he is home, he opened a claim with atoz and Amazon straight away gave a refund.

When I contacted Amazon and asked why they authorized a refund when the buyer decided to leave the package there, the reason I was given was that I did not ship the item within 2 business days... I shipped the item within 2 hours, not 2 business days, and the delivery attempt was less then 1 business day. Everything was shown on a PDF retrieved from the tracking number, everything written, I contacted the Amazon chat to tell them and explain everything, they told me they will pass on the message to AtoZ Claims, only to receive that they understand me, but they will stand with the decision, when I provided full proof that it was everything made up.

If there is someone from Amazon that can read these posts, please can someone explain to me how these claims are decided? If there is a policy that every claim that is opened it will go in favor of the buyer, even with a ton of proof, can someone maybe tell it to me straight as I can't understand how I get a reason of shipping two days late when I have proof that a delivery was attempted after 18hours from shipping! I would really appreciate if someone gets in touch! Thank you!

I have an OBA account which is linked to my Amazon account.

I don't have collections, so I drop mine off at the local post office.

I print off 2 manifests - 1 from my Amazon end of day (order reports>end of day forms as you say), one from OBA for everything else (website, Ebay. Etsy etc sales), and I give those to the post office, they scan them and give them to the postie when they pick up the mailsacks.

we totally agree with you !!! - it’s a massive scam and issue going on - we are in the same boat as you ! - 180 AZ CLAIMS - 8 policy violations and we on the phone to management everyday - still no help and nothing after 2 years !