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Seller_z3k8APxGfbQEK∙
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Your chance to win a £100 Amazon gift card with our Fall Forums Sweepstakes!
by Seller_z3k8APxGfbQEK
Amazon replied

In the spirit of the giving season, we’re asking our Seller Forums members to share pearls of wisdom you’ve learned from other Amazon selling partners. Give the gift of knowledge this year and share your advice in Seller Forums for a chance to win 1 of 10 £100 Amazon gift cards! See Terms and Conditions.

Amazon EU Sàrl, 38 avenue John F. Kennedy, L-1855 Luxembourg, a Luxembourg entity (“Amazon”) is the promoter and prize provider of this competition. No purchase or payment required to enter or win. The promotion begins and ends on the dates and times specified in the linked announcement for the promotion (e.g., the post on Seller Forums, email, social media, and Seller Central). You must be a legal resident of the UK and 18 years of age or older to participate. Limit one entry per Seller Forums account. You must be an actively enrolled Amazon selling partner with a Seller Forums account. You may enter the promotion via one of the entry methods described. To participate, review the linked announcement for this promotion and follow the instructions to enter. Odds of winning depend on the number of eligible entries received. Our and our affiliates’ employees and their immediate family members, and associates enrolled in the Amazon Associates program are not eligible to participate.

Responses on this thread will be accepted until 9 December, 2024, at which point 10 respondents will be randomly drawn and awarded £100 in Amazon gift cards. We will notify the potential prize winners via their Seller Central account, and post the winner’s usernames on Forums. Potential winners will be notified as specified in the linked announcement for the promotion within 5 days of the end of the promotion, and once notified, you will have 72 hours to claim the prize. If the potential winner does not respond within 72 hours or if the potential winner is deemed ineligible prior to the prize being awarded, Amazon may, in its sole discretion, award the applicable prize to an alternate potential winner.

By entering the promotion, you agree that Amazon and its affiliates, the prize provider(s), and Facebook, Instagram, Snapchat, and Twitter, will have no liability, and will be held harmless from and against any liability or loss, including reasonable attorney’s fees and costs, for all matters related to your acceptance, possession, experience with, use or misuse of the prize or participation in the promotion. You also agree to a release of any claims to intellectual property or proprietary knowledge that you choose to include in your response or submission to the promotion.

By entering the promotion, you consent to your Amazon Seller Forums username being shared publicly if you are selected as a winner. If the prize is an Amazon Gift Card (“GC”), each winner must have or will need to create an Amazon.co.uk account in order to redeem the GC. The GC may only be used for purchases of eligible goods on Amazon.co.uk or certain of its affiliated websites. The GC cannot be redeemed for the purchase of another GC. Except as required by law, the GC cannot be transferred for value or redeemed for cash. To redeem or view a GC balance, visit “Your Account” on Amazon.co.uk.

Amazon is not responsible if any GC is lost, stolen, destroyed or used without permission. If the GC is lost or stolen, it will not be replaced. The Amazon.co.uk Conditions of Use & Sale apply. See https://www.amazon.co.uk/gc-legal for complete terms and conditions. We reserve the right to change these terms and conditions from time to time in our discretion. All terms and conditions are applicable to the extent permitted by law. No fees apply to Gift Cards. Gift Cards, including any unused Gift Card balances, expire ten years from the date of issuance.

9 votes
57 votes
1.9K views
84 replies
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Seller_Udi0JNbTrsmUV∙
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Country of Origin (COO) - Updating the information
by Seller_Udi0JNbTrsmUV
Amazon replied

We have seen multiple threads on this topic, and I wanted to break it down into easy-to-follow steps to: 1) understand which SKUs are missing this attribute and 2) how to update the attribute in bulk.

***If the Category Listings Report is not available for your account, please leave a comment below, and I'll promptly raise a request to have it enabled.***

1) How do I know which of my SKUs are missing COO?

For this step, you will need to download the Category Listing Report (CLR) - Important: If this report is not available, please contact our Selling Partner Support and they will make it available for you.

  • Go to Reports and select Inventory Reports from the menu bar in Seller Central.
  • Select Category Listing Report under the available options.
  • Ensure to set Select Status Filter as All to include all products.
  • Click Request Report to download. - Note: It may take up to 45 minutes for this report to be generated. Under normal circumstances, creating a report takes less than a minute.*
  • COO information can be found in different columns depending on the report type and categories. You can search with the keyword "Country or Origin".

2) How do I update the COO for my products in bulk?

- Visit the Add Products via Upload page.

- Click “Get Product Template” under “Update product details”.

- Open the template you have just generated and populate four columns:

  • Column A feed_product_type: provide the product type of the ASIN for which you would like to update COO
  • Column B item_sku: provide the SKU for which you would like to update COO
  • update_delete column (column position will vary depending on product type): select Partial Update (this setting ensures that the values in your catalogue remain unchanged for attributes you are not populating in your template)
  • country_of_origin column (column position will vary depending on product type): provide the COO for your product

- Save a copy of the file

- Visit the Upload Your Inventory File page.

- Browse to find your file or drag and drop it, then click upload.

For more information, please visit the resources below:

Providing Country of Origin information for your products

Step-by-step video: Gathering Country of Origin information

*(COO - Country of Origin – referred in Seller Central as Country/Region of Origin)*

Let me know in the comments if you have questions or concerns around this topic that are not covered in the resources available to you.

Regards,

1 vote
0 votes
1.4K views
188 replies
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Seller_ki9CDMD9M6QlP∙
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Amazon legal department contact information
by Seller_ki9CDMD9M6QlP

is this the postal address for sending mail to Amazon legal department? And also is there an email to contact?

Amazon UK Services Ltd.

1 Principal Place

Worship Street

London EC2A 2FA

United Kingdom

0 votes
0 votes
13 views
3 replies
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Seller_TX7yhVegrfOrA∙
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New spin on AtoZ
by Seller_TX7yhVegrfOrA
Amazon replied

Well i woke up to a AtoZ for postage costs. I looked into it and found it relates to a order in sept, i believe first week or so into the new delaying payment system.

The refund was done BY Amazon under Firstscan and THEY took the return cost off as it was a change of mind return.

Roll on to today and i lost the AtoZ. I was shocked as it was all AMAZON. i appeal explained the customer had return it under a chargable return and you took it off under firstscan refund.

I LOST! there reasoning is - Why was my appeal denied?

We have reviewed all available information and determined the merchandise for the order was correctly returned and you have received the return. The ROYAL MAIL tracking number is QY418014434GB. Because you did not refund the order within two business days, the claim amount has been debited from your seller account.

They are technically true as it seems under the new system IF before the 8 day holding date, all my refunds for them order are matching the release date EVEN tho it was processed/started on 27th September.

01/10/2024 Released Order Payment 203-6486034-0517126 2 x Grey Brick Stone Effect Plastic Gard...

01/10/2024 Released Refund 203-6486034-0517126 2 x Grey Brick Stone Effect Plastic Gard...

Clearly this is a automation issue that they over looked . Hopefully by posting it on here someone big might have the power to get them to look into this issue.

So right now if someone buys a item, returns it within 3 days under firstscan refund i WILL automatically lose the AtoZ even if im in the right.

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21 views
3 replies
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Seller_8T2Wc3dKMPf21∙
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competitor selling item different from listing saying its a "variation"
by Seller_8T2Wc3dKMPf21

We have a competitor based in Holland that is selling a similar item to us but saying its a "variation" of which there aren't any. Effectively they are selling individual bits of cutlery in a plain box (at half the price) - when the listing and the item bought from the major brand comes in a stunning case / gift box. There is even a video on the page showing the product and gift box it comes in. We have asked the question about the product to the seller and they have admitted they are selling individual bits in a plain box. How do I highlight this to amazon and make sure the customer gets the correct item on the listing!

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Seller_xDhPn3bbZwcTE∙
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Verification Failed
by Seller_xDhPn3bbZwcTE

I need help with this Deactivation, I provided my documents

Your Amazon seller account has been deactivated in accordance with section 3 of the Amazon Services Europe Business Solutions Agreement. Funds will not be transferred to you, even if they reflect in Seller Central. Your active listings have been removed. You will no longer have access to Seller Central.

Why did I receive this message?

Your account does not meet the requirements of the Amazon Services Europe Business Solutions Agreement:

https://sellercentral.amazon.co.uk/gp/help/external/201190440?language=en_GB&ref=efph_201190440_cont_EENGDB2JGLEK3PZ

How do I address this issue?

No action is required by you.

Has this message been sent in error?

If you believe there has been an error, or if you have any questions, you can contact us:

https://sellercentral.amazon.co.uk/cu/contact-us

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Seller_2FVGqk3F568Z7∙
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Fulfil order
by Seller_2FVGqk3F568Z7

My account is deactivated and no longer in use so why have I received notification that I have sold something? Need to contact the buyer to say not able to fulfil this order. Please can amazon arrange this as I do not want to reactivate my account

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5 views
1 reply
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Seller_KU6eEZuVez4Zu∙
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HMRC Bills
by Seller_KU6eEZuVez4Zu

A friend of mine who is too shy to post on here. She has asked to ask the discussion issues she is currently facing. She has been selling on amazon for 2 years now and has been hit with a large VAT bill. She sells predominantly zero rated products? Is this right? and if not what could be the potential issue? Thanks

0 votes
0 votes
456 views
24 replies
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Seller_uzRqTaZpvtRjv∙
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Amazon Bulk Image Upload Not Working
by Seller_uzRqTaZpvtRjv

When trying to use the Amazon Bulk Image Uploader, images are not coming through.

I have checked user permissions as suggested in another forum, but this has not worked - unable to attach images via this upload, individually or in the back end on the flat file either via URL. So literally can not add images to our products in Amazon?

Please can somebody advise?

2 votes
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24 views
4 replies
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Seller_tRuvBEHDedp4q∙
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Letter of Authorisation no longer accepted - need licensing agreement
by Seller_tRuvBEHDedp4q

Ive been trying to get an ASIN title changed as it contravenes Amazon Policy. Ive been unable to get any help from Support - but their last email was interesting as they now say a Letter of Authorisation from Brand owner is no longer accepted by Amazon as proof of being a genuine and authorised reseller. Instead you have to provide a copy of any licensing agreement

As all my branded goods are actually made under license by a third party (as most such goods are nowadays) this will cause no end of problems eventually as anyone selling branded goods will have to get a copy of licensing agreement from their supplier to send to Amazon (assuming supplier is even cooperative on this issue). One of my suppliers has actually gone into administration as well and I still have quite a lot of their stock to sell so it will now be impossible to get a copy of the licensing agreement. .

Then there is the issue that a licensing agreement will be in the name of some other company anyway. How this will work when that company is just a manufacturer who licenses a brand to create goods and then sells to others who actually list on Amazon I have no idea.

I will keep the listings active until either I sell out or Amazon pull the listing and then I'm afraid I will close Amazon as a marketplace as its getting too complicated and restrictive

3 votes
1 vote
265 views
3 replies
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Seller_gImVr3JWM5hXk∙
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URGENT!! Unable to Access as Primary Account to update DAC7 Compliance Portal
by Seller_gImVr3JWM5hXk

Hi fellow sellers,

I’m facing a critical issue with my Amazon Seller account in UK and DE. The account has been deactivated due to missing DAC7 compliance information, and I am unable to submit the required documents because I can’t access the DAC7 Compliance Portal even after having submitted this in the past. Now I am not able to log in using my primary account and unable to make any changes to the account as other users do not have the same access. Every time I try, I get the "Invalid Access – You do not have permissions to view this page" error.

Here’s the situation:

Primary Account Issue: I am the primary account holder, but I cannot access the seller platform with the primary email account. I suspect there may be a permissions or account access glitch.

Contacted Amazon Seller Support: Despite multiple attempts, support has not been able to resolve this issue or explain why my primary account is unable to access the portal.

Tried Technical Fixes: I cleared browser cache, used incognito mode, switched devices, and tried different browsers (Chrome, Firefox, Edge), but the issue persists.

Regional Settings: Verified that I’m on the correct Amazon regional platform (Amazon UK), as the DAC7 compliance is required there.

Questions for the Community:

Has anyone else faced a situation where the primary account holder cannot access the seller platform or DAC7 Compliance Portal?

What steps or workarounds did you take to regain access?

Are there specific escalation paths within Amazon Support that resolved this issue for you as I have contacted customer support and Account health who have not been able to reoslve the issue?

This issue is severely delaying my ability to submit compliance documents and reactivate my account. Any advice or shared experiences would be greatly appreciated. I will also share updates here if I find a solution to help others in a similar situation.

Thank you in advance for your help!

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