Hi all, i would like to know if anyone has dealt with this issue before (email below).

I only sell 4 products which are all private label hair products, i design them and my manufacturer in china makes and ships them to me. I cant see how i have violated section 3 based on this.

For info i have had the video verification call for which the person has asked me to send additional info which i will when i get tomorrow

I would like to believe that justice will prevail and i wont be deactivated as my livelihood and ability to provide for my family rests on this business!

———————————————-

Hello,

Your Amazon selling account will be deactivated on September 4, 2024 in accordance with Section 3 of the "Amazon Business Solutions Agreement". Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Continue to ship any open orders to avoid further impact to your account.

Why is this happening?

We believe or our controls identify that your account has been used for deceptive, fraudulent, or illegal activity in accordance with Section 3 of the "Amazon Services Business Solutions Agreement". In order to protect our customers, we verify the identity of our sellers through a virtual identity verification process on a video interview.

How do I register for virtual identity verification?

1. Access the following link:

https://sellercentral.amazon.com/mario/ipi/IPISellerVerificationService/global/node/verificationRequired/render

2. Follow the on-screen instructions to upload the required documents and connect with an associate.

Im hoping someone can help me. I have had my account deactivated for a section 3 'Inauthenticity' reason. I no longer have the product in stock or on my listings and have not had since last Dec. It is a genuine product and I have one invoice and 3 order acknowledge emails (the company does not issue invoices). I have had them rejected 4 times from Amazon and I cannot find out why. Is is because they are order acknowledgements and not invoices? Also they were not sent to my business email address but to my personal email so is this the problem? This is my main income and Im now really panicking as to how to fix this as not been able to sell on Amazon for 2 weeks now!

Hi All,

My account is set to be deactivated after receiving the below email from Amazon:

------------------------------------------------------------

Dear Seller,

Your Amazon selling account will be deactivated on 6th August 2024 in accordance with section 3 of the Business Solutions Agreement if you do not follow the procedure outlined below. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our Funds withholding policy: https://sellercentral.amazon.com/help/hub/reference /9RA9LYBJ3QP27M6. Additionally, you will be unable to create removal orders for the inventory present in Amazon Fulfillment Centers during this time. Amazon’s Business Solutions Agreement can be found at https://sellercentral.amazon.com/gp/help/1791.

Why is this happening?

We have taken these measures because we believe that your account is offering items that are unsuitable and may have been used to engage in deceptive or illegal activity that harms our customers, other selling partners, and our store. Our unsuitable inventory policy can be found here: https://sellercentral.amazon.com/help/hub/reference/GH4YYXNDRW9BSZEN.

How do I verify my identity and inventory supply chain?

To complete your identity and supply chain verification for your inventory you need to complete virtual identity and supply chain verification over a video interview. To reserve a time slot for the interview, fill out the form here: [link]

After we receive your response on this form, we will invite you for the interview on one of your preferred time slots, 48 hours before the interview. After your verification interview is complete, we will review the results and respond with the outcome within 5 business days.

What happens if I do not sign-up for virtual identity and supply chain verification?

if we do not receive a request through the above form within 14 days of notification, your account will be deactivated.

We’re here to help

If you have questions about the information requested above or if you believe this email has been sent in an error, please contact us using https://sellercentral.amazon.com/cu/contact-us

Thank you

Amazon

----------------------------------------------------------

I have been selling on Amazon for 2 years +, account health is 928/1000, and definitely have not 'engaged in deceptive or illegal activity'. Strangely, my account is completely fine at this moment; though the email said I'd have limited access - I can list, sell, create removal orders and even disburse payments. My worry is that come August 6th I will be locked out of the account and both my capital & stock will be froze. I have completed the form provided by Amazon to schedule a video interview regarding identity and supply chain verification but I have not received any confirmation of a time slot. All 3 times have now passed and I have not yet received an invitation link.

I would like to know how to resolve this issue and what steps I need to take. I have a significant amount of funds held due to an error, and there is no one available to assist or take responsibility.