Amazon failed my account’s verification
Amazon has just sent me this email. They failed my account’s verification and no reason is given. I did send an email to them but in the mean time, I am wondering what’s the common reason could be for that.
I sent them my passport and a bank statement (Barclays), they’re not screenshot. The address and phone number are matching. I don’t get why they fail me. Anyone has an idea? And how can I re-submit? Or I can ever get back to Amazon seller?
43 replies
Seller_jdkI0k65nZIdP
my account is under “verification” for more than 1 month as for now. No reason given. I raised about 10 tickets asking for updates, no answer.
As you, I submitted passport scan and scan of my HSBC statement dd the same month as verification started.
The only one reason I can see in my case - I’m from Eastern Europe, and Amazon hates people from my side of the world.
Seller_NoLYurmb006tq
Hi was your bank statement one sent in the post or downlaoded?
Seller_NoLYurmb006tq
As for pro account if you go to settings and account info you can downgrade then email support for a refund.
@The_Bookstop we would need more info to point you in the right direction, I’m going to hazard a guess and say your a registered company and its something to do with this.
Seller_f5cnodyVjLD4S
Sometimes people forget that not everyone will be able to open a selling account. There are people through no fault of their own that due to social, economic and political reasons will not be accepted. Their nationality and passport details enough to stop the verification process in it’s tracks.
In the OP’s case, without knowing the facts or what documentation has or hasn’t been sent in, it’s impossible to hazard a guess.
Seller_jmiYAxBt6e6y3
I keep sending the information they request and they keep sending me back emails stating send this and that which is what I have already uploaded. Is there anywhere in Amazon a seller can actually talk to the people who are overseeing this process? Anyone who knows what we are supposed to do, when they keep rejecting what they actually asked for???
Seller_NoLYurmb006tq
Info below from another post on docs generally used for new sellers may help somw of you with verification issues.
Seller_vuVVmXDJrkHHx
Update: guys, thanks for all the messages. I contacted Amazon seller support, they reviewed again and have passed my verification without asking for any other documents. The process was really quick, they responded within couple of hours and solved my issue in 1-2 working days. I expected it to be much longer but it turned out very quick. Thank God.
Seller_soHo51acSuJ2M
I replied 37 emails to this team with confirmation of business scope & proof of business scope (an invoice) but they keep asking the same thing again & again, as if they can’t read:
cn-seller-verification-enquiry@amazon.co.uk
For non EU company, Amazon assigns chinese team to do verification? Do I have to write in mandarin? Help…this is not a china business, we need english support. Gosh! So difficult to sell on Amazon nowadays, the team is just incompetent…37 emails & still no light at the end of tunnel 
