Auto-authorised return for 'Accidental order'
I have just received an email from Amazon saying they have auto-authorised a return for ‘Accidental order’, so since it was an error on the part of the buyer who gets to pay for the postage?
29 replies
Seller_7VbclcPFFRTnc
If it comes back, you can deduct the postage cost from the refund
Seller_xUKHc5xSYJmI4
All incidental, not compatible orders fall into the category and buyer responsibility and therefore even though the seller has paid for the return the postage costs can be deducted from the refund. Also take into account whether the order has been returned in accordance with returns policy i.e unused and in a resalable condition with its original packaging and tags etc.
If you are offering a partial refund whether the order has diminished in value its recommended you take a photograph of the order returned and upload the information when offering the partial refund. The information can be assessed by Amazon claims team if the buyer raises and A-Z claim for unlawful deduction. It’s also recommended you advise the buyer of any deductions to avoid issues if any.
Seller_sFEUMUfeW5484
If you look at the returns section, click on issue refund, you will be able to see if this return “allows” you to charge for the return label, not all do for various reasons.
Seller_Rds42gzScDQFa
I’ve had a couple of these and when I checked the BUYER would have paid for the return. Needless to say the items weren’t returned.
Seller_nRhZxElkqUPAM
Is there a way to make sure buyers send multiple items back in one parcel ( i.e as received )?
We keep getting people sending items back as single items and are being charged as such. One person stuck 8 return labels on a parcel and our postman scanned all 8.
Seller_sFEUMUfeW5484
Oh so it’s over the threshold for a prepaid label anyway right?
Seller_B7n1YHjjG8AES
t shirt if there returned as doesnt fit customer who pay postage ?? as we normaly just refund customer in full including postage but should we ??
Seller_kuxbaFzGtViB3
Sorry to hop on your post but can someone help me …
We have had to start deducting the cost of the Prepaid Labels from the refund amount (as allowed) because the amount of returns has soared since this new policy was introduced, a lot of our items are low value and we just cannot absorb the cost any more.
I message the customer straight away to explain that a Prepaid label does not mean a Free return, I really do wish that Amazon would make it clear to customers that there may be a cheaper option. A standard second class letter return is 66p whereas they/we are charged £3.30 for the prepaid label. I also send them a PDF of the document stating who is responsible for the return cost.
My question to the forum is how are you deducting the postage cost, the partial refund reason codes don’t mention anything about return postage so I am just at the moment using “Price Match” and putting a note on the order explaining what I have done, is there another way of more accurately deducting this cost that I am missing please?
Many thanks in advance
