Can I block a Post Code?
A buyer has placed 10 orders from me within the last 2 months
She has requested refunds for half of them.
The orders where there were 2/3 items in the order I sent tracked, and she received these orders.
The low value (£2.99) orders which were sent standard 2nd class were not received, these are the
ones I’ve had to refund on.
I will be contacting her local sort office tomorrow to see if they have anything to say about it.
The items are nail polishes, the buyer never asks for a replacement, always a refund, and she never reorders the same shade for any which she’s had a refund.
I know, unlike e**y I cannot block a buyer, so I was wondering can I block the postcode?
Btw
prior to the last refund I gave her, I asked if she’d had any problems with other seller’s orders, & I also advised that I’d be contacting her sort office to discuss (which I forgot, only remembered when I’ve just received yet another refund request)
She failed to respond
Is there a way to report this buyer?
You’d think there would be a way to block such buyers
Seller_esvgLzKXw2YAl
50 replies
Seller_DROodOAYHftnc
No, you cannot block postcodes, but I believe there is a way to report buyers - though don’t ask me how ! - am sure someone will know.
Seller_KjHQOlTKYaPEw
It really sticks in my throat that I can’t block her
I’m considering if she does re order marking as despatched then refunding with the reason “unshippable address”
failing that, I’ve started using RM48 on all orders now, so hopefully any future orders will be door step scanned
Seller_6sxtIS0RbZ5k7
If Amazon are still going to deduct their fee anyway I wouldn’t bother cancelling, just mark as dispatched but don’t post so she has a genuine INR instead of a fictitious one. At least that way you won’t have paid the postage and you will still have the nail varnish.
Have you tried looking her up on eBay? She’s probably a nail technician from the amount she’s getting through.
Seller_87mKFKKA3Vwkx
You can also inform Amazon of potentially fraudulent activity by this customer - or any customer - by clicking on the ‘report this email’ button at the bottom of any emails you receive. No idea what action Amazon take when you do this, but it seems to have stopped a certain drop-shipper persistently claiming INRs from me.
Seller_OwG1S9JedjAdO
Sounds like a nail tech stocking up for her business. Try checking her name on FB and Insta to see if she’s advertising for clients.
Seller_z4V6mWqmKYON9
When this happens to us we send future orders by Hermes (now Evri) as they photograph the delivery, if she still does it with Hermes, let it go to A-Z then send the delivery proof to Amazon and they will probably still refund her but not out of your money and the A-Z doesn’t register on your account as you have proof of delivery
Seller_jVrLwMgavp5Xr
Just checking, are you complying with the RM regulations? I’m sure you are, but I thought I’d ask just in case as it’s possible RM are destroying/confiscating the orders.
- UK - Allowed in the mail, see restrictions and packaging guidelines below:
-
- Volume per item must not exceed 30ml.
- No more than four items in any one parcel.
- Bottles of nail varnish must be placed in strong outer packaging and be so packed, secured or cushioned in such a way that they cannot break, be punctured or leak their contents into the outer packaging.
- An ID8000 label must be applied (see example ID8000 label).
- The sender’s name and return address must be clearly visible on the outer packaging.
- These items must be presented at and can only be sent via a Post Office® counter.
Seller_a71PzvzRJM0fe
pop a little sticker with a fake barcode on that says. scan on delivery, no signature required. I did that and it funnily enough reduced the number of items that were “missing”
I realise thats not great practice but at the end of the day people seem to be getting worse when it comes to thinking they can scam systems, and people think they are buying from amazon themselves and that they make billions why does it matter.
Seller_nKqNWKHfZWsny
Go pro camera, you (or hired hand) make the next delivery.
