I bought shipping via Amazon DPD and the parcel was not delivered, who is responsible? I talked to DPD and was informed to contact Amazon because they are the account holder and Amazon paid for the shipment.

Hi, I have what seems to be a very bizarre case. on the 28th of February all parcels in my shipment were delivered to Amazon with stamps/signature. However, on the 9th of March 141 of these parcels were returned to DPD and delivered to the DPD Depot. Has this ever happened to anyone/does anyone have any idea why this has happened?

Thanks!

regarding a parcel that was delivered nearly four weeks ago, yet the shipment status still remains unconfirmed. Despite having opened five separate cases, all of which have been ongoing for almost three weeks, I have yet to receive a resolution. The support team I’ve interacted with has been unable to identify or resolve the underlying issue, and no clear explanation has been provided for the error I am encountering

I believe this issue is due to a coding error that I am confident I can fix, should I be granted access to the necessary systems. Unfortunately, this problem has remained unresolved due to delays and what I perceive to be a lack of urgency from the team. I am finding this situation to be both unprofessional and inefficient, and it is causing unnecessary complications.

Given the significant amount of time that has passed without a resolution, I would appreciate it if you could escalate this matter to a higher level of support. I am confident that with the appropriate access or guidance, I can address this error swiftly and resolve the issue on your behalf.