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Contacting seller support
Is anyone else struggling to contact seller support?
I have been going round and round in circles pressing links and following instructions and I am not getting anywhere.
The instant message option keeps disappearing when I click on it and we can’t find a contact email.
I’ve even tried phoning them today, only to be told that they only deal with customer requests not sellers.
Really getting annoyed now, Amazon has been holding onto over £1000 for months and when I try and request it, my balance is zero. I try and resolve the issue and can not contact them.
Can anyone give us a link or contact email/ number to sort this out.
6 replies
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Is your account suspended or under a review? In such case, you would need to get in touch with the Seller Performance using seller-performance@amazon.co.uk as the Seller Support won’t be able to help.
If you would like to contact the Seller Support either by e-mail or phone (which is only available for sellers with the professional selling plan), follow this link:
https://sellercentral.amazon.co.uk/cu/contact-us?categoryId=30002&typeId=30005
Once you are on the “Contact us” page, select the appropriate option from the menu on the left side:
If you are an Individual Seller, you will only see the e-mail case option (on the left), however you can include there your phone number for a possibility to get contacted by a phone if the representative finds this way of responding appropriate.
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