Hello,

My account is deactivated, I have submitted the information however after review it says that there is not enough information to remove the violation. I don't know currently what is the violation and what extra information is required.

its says to go to performance notifications to see what information is needed however there is nothing received related to this in performance notification.

I am trying to provide every information however I can't see right now anywhere what is needed and what is missing.

please help!

Hello,

I have noticed a discrepancy with the delivery dates on my orders, which is impacting my business and customer satisfaction. Specifically, my standard order with free delivery is showing a delivery date of 18th-19th February, whereas my Prime order is showing a delivery date of Thursday, 20th February.

Prime orders are supposed to be delivered to customers within the next day, which is not reflected in my system. I have checked my Premium Delivery Eligibilities, which stands at 98.6%, so I am unable to understand why the Prime order delivery date is later than the standard order.

In the morning when I check my product on Amazon purchase account, all my products have the Prime badge. However, by the evening, none of my products have the Prime badge. It is strange and has been happening for the last 15 days. Sometimes the Prime badge appears on my listings, and sometimes it does not, leading to a noticeable drop in my Prime orders. I have contacted Amazon customer service, but I haven't received a satisfactory answer.

This issue is adversely affecting my Prime orders, as there has been a noticeable drop in performance. Additionally, I have attached screenshots for your reference to help illustrate the problem.

For reference, my Case ID with Amazon Seller Support is 10808577812 they have been investigating these from last week with no resolution any help will be greatly appreciate.

I have today received a performance drop warning for Amazon. Copy of the sailient point below:

Your Order Cancellation Rate for your Seller Fulfilled Prime orders has reached above the 0.5 % maximum threshold of the program. In the period from 27th January to 1st February (week 5), your Order Cancellation Rate was 0.01%

I am no maths genious but I certainly know that 0.01% is LESS than 0.5%

What on earth is happening behind the scences that this is flagging as a performance drop note??

This is the second time I have had a similar incorrect notice, for the first I opened a case, unsurprisingly I have been waiting 20 days for a reply to the case.

If any mods read this the original case number is: 10715444972 new case number is: 10783228912

Moan over