I’ve been trying to get my shareholder document approved by Amazon, but they keep rejecting it despite providing exactly what they ask for.

I submitted the most recent Confirmation Statement (CS01), which includes a breakdown of all shareholders and the number of shares each beneficial owner holds. However, Amazon keeps responding with:

"The document that you provided was not the most recently filed share allotment document for the company and did not show the number of shares held by each beneficial owner."

I’ve checked Companies House and provided the most up-to-date CS01, yet they still decline it. I even made sure all shareholders were listed.

Has anyone else faced this issue? How did you get past it? Could Amazon be looking for a different document? Any help would be appreciated!

Dear Forum Team Member,

Good day, I hope you are well. Last year we change our company name and that was approved by company house uk and issue us only document incorporated change of name. But on 14 feb amazon KYC VERIFICATION popup. Now they want the statute document and the message is

'Business name on submitted Statutes should be new company name

Submitted Statutes should contain Articles of Association and a share allotment document (statement of Capital/ Annual return/ share register)'

Now we have incorporated model articles document but on my old company would i submit that.

Good morning and HAppy New Year.

I have problem with verification process.

I do not have idea what it is:

"Statute Document

Business name on submitted Statutes should be ATM Services UK Ltd

Submitted Statutes should contain Articles of Association and a share allotment document (statement of Capital/ Annual return/ share register)."

I will be grateful for your help.