Negative feedback
I have a customer who claimed his item hadn’t arrived - Tracking shows the goods delivered with the times given on purchase. As always, customer wants a refund as he hasn’t received the goods; we all hear this over and over. Message from customer today telling me he has the goods now after they were delivered to the previous owners new address, due to a mail re-direct on the property.
He has a A to Z claim open which is under review, has been for 10 days. However, he has phoned customer service to complain and they have refunded him. So, he has the goods and his money back, A to Z not yet decided and in his own admission in my Amazon messaging, there is a Royal Mail redirect on his address.
Worst of all, he does not see the issue is his end and has left me a negative feedback!
I’d like to send my complaint to the managing director as this is beyond a joke. Can anyone provide me with his email address?
Thank you
0 replies
Seller_w5DjyviPmSelS
I have sent a full account of the situation off to the MD as well as a complaint about the seller customer service.
I have opened a case and had three replies, all copy and paste of the same text. None of which have anything to do with my case issue. She states they can’t remove the feedback as buyer didn’t receive the goods with the dates given.
Dates for deliver on order: 23/01/2023
Tracking on order shows delivered: 20/01/2023
Seller services do nothing for sellers
Seller_w5DjyviPmSelS
Further to my most recent issue.
A to Z paid the claim, funded by Amazon.
Tracking shows delivered - Customer email confirms there is a Royal Mail redirect on the address and emails also confirm customer has received the goods.
Is there any wonder we are getting ripped off by buyers when Amazon allow them to do it.
The fact that Amazon have covered the cost is irrelevant, the issue is the culture of dishonest buyers Amazon are creating.
