Absurd AZ case
Case ref 206-3895212-3582755
Dear moderators
@Maja_Amazon @Julia_Amazon @Julia_Amzn @Winston_Amazon @Ash_AMZ @Spencer_Amazon @Sakura_Amazon_ @Abella_AMZ @Ange_Amazon @JiAlex_Amazon
The customer opened a return case,
Buyers remorse,
Amazon provided the customer a label.
Order was duly refunded by your system (Refund on first scan).
Customer then asks 2 weeks later, 'Where is my refund' and opens an AZ case.
You find in favour of the customer and refund the customer for a 2nd time, in full.
I appeal, again, you find in favour of the customer,
I have opened a case, 10511319592
Can you please research this.
I am now out of pocket x 2, and an ODR impact too.
Thanks
8 replies
Seller_W0UadCH7lVBVG
@Maja_Amazon @Julia_Amazon @Julia_Amzn @Winston_Amazon @Ash_AMZ @Spencer_Amazon @Sakura_Amazon_ @Abella_AMZ @Ange_Amazon @JiAlex_Amazon
Come on Mod's , this isn't fair at all, it has been 6 days now. You have previously overturned these exact same incorrect/unfair cases, so I'd appreciate the same level of service, Thanks
Julia_Amzn
Hello @Seller_W0UadCH7lVBVG,
I have forwarded your case to the partner team. I will keep you updated.😊
Cheers!
Julia_Amzn
The refund for order ID 206-3895212-3582755 has been processed to your account, Steve. I will also ensure that your ODR is not impacted by this A-Z claim.
We apologize for any inconvenience caused.
Cheers!
