My account has been disabled. No one will tell me why. I am not told what is required of me. I cannot reach anyone through the help box either.
Initially, Amazon reached out to me to let me know that my account was disabled for the following reasons:
Why did this happen? We were unable to verify the documents you provided because the address on the documents did not match the information entered into Seller Central. Update the address in Seller Central to match the address on the documents provided.
How do I reactivate my account?
To reactivate your account, please verify that you have a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A dated electricity bill for piped gas, natural gas, electricity, piped water, mobile phone, landline phone, or internet service
I submitted the remaining documents, including a utility bill, bank statement, credit card statement, and front+back pictures. I still received the following notification:
“We have completed our review of your submission. We don't have enough information to resolve the violation at this time."
Everything on the account matches and there are no discrepancies, but I am not told what is missing.
I can't get an answer as to why my account was disabled or what else I need to submit to verify my account, my account/policy compliance is healthy and there are no violations, and the help section is only open to submitting documents.
I haven't even started selling yet. Has anyone experienced this before? I've been dealing with this for 20 days. If anyone can help I would be grateful.
