Customer has been refunded but keeping the item
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Seller_uloaGJseJOmTn

Customer has been refunded but keeping the item

Amazon has refunded a customer for an item the they had an issue with (did not read the instructions) and through messaging I resolved the issue, Amazon ignored this and refunded him, he is now keeping it, how do I get paid. ?

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Manage Buyer Experience
Tags:Customer, Refunds
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Seller_hLHls2hV7bS8p
In reply to: Seller_uloaGJseJOmTn’s post

If the order was fulfilled via SFP you can file a SATE-T claim.

Go to Orders > Manage SAFE-T Claims and click File a new SAFE-T Claim.

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Seller_uloaGJseJOmTn
In reply to: Seller_uloaGJseJOmTn’s post

No I send all my orders myself so no way of claiming it I guess

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Seller_uloaGJseJOmTn
In reply to: Seller_uloaGJseJOmTn’s post

Thanks, did it the old fashioned way, the honest customer did a bank transfer.

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Seller_uloaGJseJOmTn
In reply to: Seller_uloaGJseJOmTn’s post

Do I care, if I never sell anything through them again it will be heaven lol

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