Dear all,

I need your help in reaching Amazon for support.

I have been waiting for support from Amazon about my account. I am unable to get through to Account Health and Seller Support at this time . I tried Managing Director's email and received email back that I was going to get help but I have still not got help or support.

I have replied to that email and still waiting for help.

I have been on Amazon for close to 10 years and I have not had an issue like this where I cannot get support.

I am also kindly asking Amazon to contact me so I can move forward. I believe this is an error as I have the correct documents for my listing in question.

I recently created Amazon selling account but before even start selling I face an issue in regards of account health that my account is deactivated by seller team.

Here is the email that I have received from amazon –

“You have been found to be related to an account beginning with M RUMI.

We received your submission but do not have enough information to reactivate your account at this time.

To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated”

I never had any other seller account so what evidence should I submit here , please advise Kind Regards

Hello, dear officer, I hope you are well. I wonder why my documents are still not accepted even though they are valid. As a result, I request a video call from you.