Why so many bad buyers?
Yesterday I had two different dodgy buyers one on Amazon and the other on Vinted.
Case 1:
I have sent an order to Germany, it’s not worth much. A lady sends a message saying that that an attempt was made to post the item and she doesn’t understand why as she was in. She asks me to clarify why and I am confused by the message, as I can’t control the post.
Anyway, I look through what order it is, and it’s an item that can easily fit through the front door, so I am not knowing that this is going to be a fraudelent one.
She has sent a message an hour ago being pretty rude to me and saying it’s cheeky that this hasn’t been delivered on time (it has been delivered on time) and even if it wasn’t, you surely have the common sense to realise it’s not my own personal fault.
I lthen look at the order again and realise that before sending this, I knew that this might be a problem product as it isn’t size specific and I am not sure the buyer knows that. But I send it off.
She states in an message to take the product back, but how can I when she hasn’t received it?
Just confused as to her response and why people do this.
Case 2:
Vinted offer a system where you can offer a price on an item and most of the time I get a reasonable offer.
She sends an offer of £12 for a £20 item. I reply with a counter offer of £18 (10% off). Once again, she even comes back with another off, wait for it, £1 less.
I am so fed up - that I just declined it. Why do people it? I couldn’t ever imagine doing this myself.
60 replies
Seller_77IcbQKVGdZo0
This happens all the time online. Get this a lot on eBay where people put in stupid low offers. Have got to the point now where I have items set to automatically decline if the offer is low.
I think some buyers just try their luck to see how low they can get the item for. You get similar behaviour at markets and car boots where people will ask to buy items at stupidly low prices.
Seller_B4VbHpnDLDLAU
What i have learnt is before you respond, read the message back before sending it and think what it sounds like to the recipitent. Sometimes you can react to horrible message and send something on the offensive and throw petrol on the fire. if its a understandable calm response it can ease the messages afterwards.
However i totally agree, but its not just amazon we have seen jekyl and hyde on customers over the past couple years you can go from a perfectly understanding helpfull buyer, to a full blown nutjob.
Seller_RSaktJ3KqN82w
Just part of selling online, I’m afraid. I’ve so far been fortunate with fraudulent buyers, but I still get my fair share of idiots.
As others have mentioned here, many customers think they’re dealing solely with Amazon and don’t understand that they are often dealing with third parties. This might account for some fraud if people think they’re stealing from Amazon, and not just someone trying to make a living.
Then you have your idiots, where you find it astounding they managed to figure out how to place an order in the first place.
The way I deal with rude/obnoxious customers is just to be sickeningly polite. It’s cathartic for me, and they always back down.
Seller_cautKTbvmz3v1
Amazon Make it far too easy for the customer to complain and get their money back EVEN if the have received the item. Amazon is CUSTOMER based only Sellers have NO protection whatsoever.
I had a TRACKED ITEM SIGNED FOR BY THE CUSTOMER but customer says no receipt, I had to refund
Like someone else says for vinted you dont ask you dont get
Seller_rGtEcZnu0JTRD
Although there is a chance this is true, you can not state this, as you openly say there was not tracking, not all customers are fraudulent and you should not automatically assume they are, we see loads where customers state not received, but tracking says it was, then when you check the details (GPS) you can see that it was delivered to the wrong address.
Actually it is your full responsibility to ensure that you get the item to the customer, she has paid you for the postage, and not whichever courier you used, that was your personal selection, and this make you responsible.
So you also admit you knew she may not be happy with the product as you presumably had not provided all the correct information in the listing - this alone provides the customer the right to a free-return, and as you state that the item is low value, presumably this would not be feasible.
To be honest I can not see much wrong with her responses, if you are offended by this, then wait to you get a real aggressive buyer - you may feel this one is, but I can 100% advise you this is not, as will most others on here, you are going to get a lot worse than this, and are going to get called all sorts of names and accusations thrown at you, this is the unfortunate side of online sales I am afraid - completely unacceptable but a fact of life.
My personal advise would be to always try and put yourself in the buyers shoes - imagine you had ordered something to take on Holiday on Saturday, and the delivery promise was Thursday, it then arrives on Monday after you have already gone away - you would be fuming no doubt, and then you too would be sending similar messages. On another note the way the message then goes does depend on your response, a fairly polite can turn nasty if you are aggresive when you go back to the customer, a very rude message can turn round as well, if you ignore how they are behaving and go back nice and polite. Never try and defend something that has gone wrong, just apologise and offer solutions.
Seller_g3A5TNaniRYQ8
something that we can’t control,which they think we can do
Seller_MKi6wqe68YZuu
Re the German order. Many European homes, particularly suburban ones, have centralised postboxes instead of letterboxes. Most apartment blocks have them in the lobby. The slots are tiny and they fill up quite quickly; the postie doesn’t even try to deliver items any larger than a letter and leaves a “come down to the sorting office” card instead. Mind you, I can’t explain the rest of it.
Re: the Vinted. Don’t take it personally. It’s like the people who say “what’s your best on this?”, trying to sound like experts on one of those daft auction programmes on daytime TV.
Happens all the time on ebay and can be great fun. I’ve a maximum discount on each order. Come in way below that and you ain’t getting it. Come in way way below that and I’ll string you along before declining your final offer, leaving you to buy it full price or jog on.
People are strange. I can’t imagine eating tinned tomato soup, or going out with someone with fish lips and caterpillar eyebrows, or getting in my car to go to the shops a mile away.
Seller_94VWxluF6zYyI
Amazon = scammers paradise
Last summer we bought a Karter pressure washer (sold by Amazon). However we didn’t unpack it for a month and when we did it didn’t work. We eventually discovered (thanks to Karcher’s own customer service) that someone had bought the item from Amazon and switched out the filter for a clogged up old one. These filters cost less than £5 so why on earth would anyone bother to go to all that trouble.
Then, last month we bought a box of 24 Freddo Space Treasure Chests (again sold by Amazon) and after opening a few we discovered that we weren’t getting any of the toys, just the crappy cards about planets). Of the 24, 20 were carded. I spoke to Cadbury and they said that the boxes are pretty well sorted so you should get mostly plastic toys. We weighed them and the carded ones are lighter. So It looks like some selfish individual bought a box, swapped out their carded unopened boxes and returned them to Amazon.
We don’t buy that much stuff on Amazon… so I dread to think how many people are being scammed on a daily basis
Seller_RnDSpi3VaWB4x
I’ve noticed recently that more customers in Europe are using capital letters and exclamation marks when they have a ‘problem’ because we all know that CAPITAL LETTERS!!! make everything so much easier to understand 
