Out of the blue, we received a message saying our account was de-activated as we were "related to another account". We did not recognise this account, but on further checking internally, one of our new employees worked for that brand 6 + years ago, and had used her personal log in to access Amazon for our account, and they must have been linked.

We have provided all evidence requested multiple times that we recognise, but do not own this account, but remain locked at our peak time of the year (65% of annual sales in next 8 weeks). We cannot send in new FBA stock for Christmas, what is in is FBA is marked for return, and we cannot progress after 2 weeks.

Help please urgently, as Amazon is seriously damaging our business with no rea reason. TIA

Hi All

My account has been deactivated few months ago since then i am still trying to get it activated but not getting through it. Initially it was blocked due to ID verification. I have sent all related documents included bills, licence and also done live face and id verification. The lady told me you will get email within 72 hours but its been 2 weeks didn't get email and still its deactivated. Can anybody help me out of this please.

Thank you

Please help me guys, my account has been de-activated due to authenticity, i have done number of appeals, provided all genuine invoices, letter from supplier, but still they are keep saying not provided enough information we can not activate your account.

They are asking letter of authorization from brand from my supplier or supply chain document what is supply chain document?

Please help me.

Thanks