sudden gush of negative reviews and getting automated answers appeals. I’m having a feeling a competitor is buying and leaving reviews from various accounts

Hello fellow sellers,

I've recently started selling a shampoo on Amazon and am experiencing an unusually high number of refunds. Despite having a 100% customer experience rating and no negative feedback on the listing, I've had about 15 refunds in the past two weeks. When I reached out to Seller Support, I was informed that since the shampoo is a non-returnable item, customers were issued refunds without providing any reason.

I find this situation very frustrating. It feels unfair that despite no complaints about the product and no provided reasons for the refunds, customers can still receive their money back. As sellers, we invest a lot into our products and it's disheartening to see our efforts result in losses like this.

Can anyone offer advice on how to handle this situation? Is there a way to request reimbursement from Amazon for these refunds, especially when no reason for the refund is given by the customer?

Looks like Amazon is wiping their customers face with sellers blood on it.

Thank you in advance for your help!

I have been slammed with two negative seller feedback all of a sudden I feel like someone is tampering with my account, but here are the order can somebody as both of them are product reviews, not seller reviews and they are done through by agent had automatically case Here are the case numbers.

case I’d 10543555172

Case I’d 10543653662

@Danny_Amazon @Roberto_Amazon @LeviDylan_Amazon @Quincy_Amazon @Blake_Amazon