Hi All

My account has been deactivated few months ago since then i am still trying to get it activated but not getting through it. Initially it was blocked due to ID verification. I have sent all related documents included bills, licence and also done live face and id verification. The lady told me you will get email within 72 hours but its been 2 weeks didn't get email and still its deactivated. Can anybody help me out of this please.

Thank you

A few days ago, I attempted to close my seller account, and I successfully deactivated my store in the UAE. However, I noticed that there were multiple countries listed under my account, and I mistakenly clicked on some of them, thinking it would help me deactivate those stores one by one. Unfortunately, it seems that I inadvertently created new stores in several European marketplaces, including the UK, which now prevents me from deactivating my account.

When I attempted to close these newly registered stores, I was unable to find an option to deactivate them. Furthermore, the following day, I received a notification requesting that I complete KYC verification in order to proceed with account closure. I tried to submit my identification documents, but my attempts have not been successful, and I’m unsure how to proceed.

I urgently need assistance in deactivating my account. Could you please help me complete the closure of my seller account, including the newly registered stores that I did not intend to create?

Thank you for your time and support. I look forward to your guidance on resolving this issue.

I have no violations but my account has been deactivated I still have over £600 in the account that I would like to retrieve. The last email I had said that the hold on the funds had been lifted but I my need further verification , I have provided all the required ID but when I go to notifications and account health and click on reactivate account I get this message below. If somebody could contact me and talk me through what I need to do .

Thanks you

Verification Failed

We have failed to verify the information that you have provided. If you have further questions, please contact Seller Support/Selling Partner Support.