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Bank account verification in progess
We have just went through the VAT establishment verification and have passed within a few days. However we now have to verify our bank account again. We have reinputted the same bank details, however the UK site has been sitting as 'verification in progress' for a while. The other sites, which use the exact same bank details, are all showing as verified.
We had received an email to say that our selling on Amazon payment account has been activated on the 16th and 15th. We have also got Amazon to ring a few times to try and figure out what is happening. Each time the case is marked as transferred or answered, however there is never any more information provided to us on what to do. If we could even get a more concrete answer than 'I will transfer this to the relevant team' would be fantastic, whether it is good news or bad news.
Hopefully one of the moderators can help us or someone will be able to shed some light on the situation. One of the case ID's is 9828890302 if it helps. @Winston_Amazon@Julia_Amzn@Julia_Amazon
16 replies
Sarah_Amzn
Hello @Seller_geTtWLZTPOsoa,
I'm Sarah with Amazon.
After checking with the partner team, I was informed that the disbursements have been released.
Can you confirm please?
Kind regards,
Sarah.
Seller_geTtWLZTPOsoa
Hi Sarah,
Just to give you an update, as of today our Amazon UK account is now showing as bank account Verified. Still no disbursement and am scared to click Request Payment in case it resets the disbursement date to another 2 weeks time. Will give it a little longer.
Regards
Sarah_Amzn
Hello @Seller_geTtWLZTPOsoa,
thank you for the updates.
If by Monday there are no updates, I will contact the partner team again.
Kind regards,
Sarah.
Seller_geTtWLZTPOsoa
Hi Sarah,
Thank you once again for helping me with this, hopefully it gets resolved very soon as it is really stressful.
Regards
Sarah_Amzn
Hello again @Seller_geTtWLZTPOsoa,
I reached out again to the partner team and this is the communication I received: "Seller was not receiving funds due to an unverified bank account. I checked in Seller Central, and it appears the seller has verified the bank account in the meantime. The seller has Disbursement on Demand available meaning they can request/initiate a disbursement up to once a day and granted there are funds available for disbursement. Kindly inform the seller accordingly. Let me know in case of any additional issues."
Can you try to Request Payments again and see if it works?
Kind regards,
Sarah.
Seller_geTtWLZTPOsoa
Hi Sarah,
Thank you for checking into this for me this morning, I have just tried to Request Payment and it is saying processing so fingers crossed it is sorted. I will let you know when it has been successful. Thank you again for all your help.
Regards
Seller_geTtWLZTPOsoa
Hi Sarah,
The disbursement requested on 03/06/24 seems to have been successful and is due to arrive in our bank account tomorrow 06/06/24 according to our bank. We have Disbursement on Demand on our Amazon account but we have not been able for the past two days to do any more disbursements and not too sure what has happened. We were able before all this hassle to be able to do daily disbursements. Please could you reach out again to the team to see why this is not working. I really appreciate all your help for me with this. Regards
Sarah_Amzn
Hello @Seller_geTtWLZTPOsoa,
If I'm understanding correctly: on 03 June you were able to request the disbursements and they were successful but now you cannot request them anymore?
Or you can request them but they result unsuccessful?
Regards,
Sarah.
Seller_geTtWLZTPOsoa
Hi Sarah,
The disbursement on the 03 June was successful and has now arrived in my bank account, but now I cannot request anymore.
Regards
Sarah_Amzn
Hello @Seller_geTtWLZTPOsoa,
I checked again with the partner team and sharing with you their communication: "I confirm the seller has Disbursement on Demand (DoD) enabled. However, for seller to use DoD, funds must be available for disbursement and currently the funds are fully held by our ‘Delivery Date + 7’ (DD+7) reserve: We reserve the sales proceeds for a certain number of days after the delivery date of an order. The default period is 7 days. https://sellercentral.amazon.co.uk/help/hub/reference/external/G202124090
As soon as funds become available for disbursement, the seller will see this in the Payments section of CS and will be able to request DoD for the available funds, up to once a day."
Kind regards,
Sarah.
Seller_geTtWLZTPOsoa
Hi Sarah,
Thanks for the very quick reply.
That is what I thought it might be but I thought this wasn't starting until 21st August but if it has started now at least I won't need to worry about DD+7 come August.
Regards
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