Urgent Complaint Regarding Poor Customer Service and Seller Account Issues

Dear Amazon Seller Support,

I am writing to express my deep frustration and disappointment with the unacceptable level of customer service and the unnecessarily complex process involved in opening a Seller Account on your platform.

For over a month, I have been trying to activate my account. Despite providing the requested bank verification details multiple times, the system continues to ask for the same information. To make matters worse, I have already been charged £30, yet my account remains inactive and unresolved.

I have made several attempts to contact customer support, but I have been met with confusing responses, long waiting times, and transfers between departments that ultimately lead nowhere. For example:

A call to your UK support line led to a transfer to a chat agent who, after two hours, informed me he only covers Canada and the USA and could not assist.

The "Online Seller Contact Service" agents often provide irrelevant responses that do not address my issue, likely due to language barriers or lack of training.

Most email channels are "no-reply," leaving sellers with no reliable method of communication.

Your systems and processes are overly complicated and feel more like navigating rocket science than opening a business account.

This situation is unacceptable. I am requesting the following immediately:

A competent Amazon representative to directly contact me and resolve my account issues.

A full explanation of why my bank account cannot be verified, despite you managing to charge me.

A refund of the £30 if you cannot activate my account or provide clear next steps.

As it stands, your service is not only failing to support new sellers but also appears to lack transparency, proper guidance, and functional communication channels.

Please treat this complaint as urgent. I expect a prompt response and resolution.

[Moderator Edit: personal data removed]