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Q&A BY AMAZON VTR = POINTLESS AND CONFUSING OUTCOME.
Hi All,
The Amazon Q&A has caused more confusion than clarification from mods Spencer and Ezra. If I understand correctly, all untracked BPL, RM24-48, and stamped large letters (not sure about parcels) will no longer be accepted or validated behind the scenes, regardless of whether purchased via Amazon or Royal Mail's site.
Unless sellers use an expensive signed-for or tracked service, they risk account suspension, or certain category ones. This change could affect many sellers from February 25th.
I'm open to corrections, but it seems like thousands of sellers might lose their selling privileges on Amazon. I'm just trying to avoid wasting money on stock that won't sell, and give fellow sellers "stop and think" moment.
Any insights or advice would be helpful! I hope I'm wrong, fingers crossed.
0 replies
Seller_ZJhFeE3tNKzfh
as I understood some of those were exempt completely so like the current Royal Mail letter 1st and 2nd class if you buy via buy shipping.
So Royal Mail 24 and 48 even if bought outside of buy shipping for example is exempt. If you shipped everything by RM 48 they state you should have a VTR of N/A which is fine.
But I don’t believe it for a second though, especiallye as NONE of the is documented on the policy page.
Seller_ZVAz3d5lZuGid
I agree. The thread is now locked, but the replies from the 'partner team' were all cut and paste from the policy pages, and all in all am not sure it was of any benefit at all - just raised even more questions.
Seller_PAoOCZ5pKszVP
i did think about attending but decided against.
I simply want to know do my Royal Mail 24/48 purchased thru royal mail click and drop count towards VTR or not. i think if i buy thru amazon they are more expensive. some of my items are too low a price/not enough margin to warrant a fully tracked service. I am trying to read the forum comments and I am still not sure. Unfortunately the only way it seems to find out is to to continue as now and hope Amazon give us some sort of warning BEFORE they do something more drastic?
Seller_AlYpsVHv0gj21
I dont pretend to have any idea what's going on. What i do know is that if this is an attempt to make us use tracking on every package it will be the end of the line for me.
I am a very small seller of second hand books. The profit margins are already very very low. Yet another increase in overheads will be unsustainable.
Last week I received an unsolicited email from the Royal Mail trying to get me to to used a tracked service. " For as little as 30p more than standard 2nd Class*, you and your recipient can track your parcel, " . An extra 30p off my profits for every book doesn't sound much but it is too much for me.( the words "from 30p make me think the actual cost will be higher)
As I am typing this message it has only just occurred to me -- is there a connection between RM sending unsolicited messages to sellers (I presume lots of others will have received the same message) and all this activity from Amazon?
Seller_Vf10jieAEG9f1
@Ezra_Amazoncan Amazon please advise when the unanswered VTR questions from the live event will be dealt with.
We are all sitting on our hands here watching our VTR metrics go down the pan whilst we wait for Amazon to provide clarity on what is an extremely confusing situation with lots of contradictory information being given.
Seller_WaCyUpWIeuo3w
My reply from Amazon was pretty pointless. Even though I confirm tracking numbers on all orders and those numbers are trackable online I will continue to get defects on my VTR as the courier is not on the approved list.
The answer from Amazon - change your courier.
When it comes to furniture it's really not that easy to just change courier as the vast majority wont touch furniture due to size and weight.
Amazon did say that my courier could contact them about getting onto the approved list but didn't give any information on how they do this or who they contact.
I've since emailed "Amazon heavy and bulky" for advice and got no reply as well as opening a case to try and get some information but that seems to have gone ignored.
Not impressed
Seller_ZJhFeE3tNKzfh
Oh look - there's been a new response from @Ezra_Amazon hidden in the nested replies
Hi Sellers,
The partner team has informed that:
They apologize for the confusion caused earlier. Your feedback and suggestions are noted. They have provided this updated clarification:
Royal Mail 24/48, as well as untracked 1st and 2nd Class Letter stamps and franking purchased through Amazon Buy Shipping will be exempt from VTR calculations (showing as N/A). For proper exemption application, please ensure you're purchasing these shipping methods through Amazon Buy Shipping and selecting the correct shipping method in the system.
They are still working on addressing other questions and will provide answers as soon as possible.
Thank you! Ezra
As we can't respond on the original thread @Ezra_Amazon THIS STILL ISN'T CLEAR.
What on earth is the difference between exempt and proper exemption?
And just make it clear, even just for Royal Mail 24/48 - are they exempt only if purchased via Buy Shipping - or are they exempt no matter where they are purchased?
Seller_RAXEWLxQ2dbmN
Is that a quote and/or an answer generated by AI?
It sounds authoritative but at the same time makes little sense in relation to what Amazon reps are saying..
Seller_jVrLwMgavp5Xr
It was pointless. I'm still none the wiser, but it was repeated several times that RM24/48 are exempt. At one point it was even stated that large letters were exempt, however you purchased the label.
But the absolute best bit was the howler from Spencer where he answered a customer question with something 'Give a generic response, we don't know the answer/don't wish to engage' which was included in a C&P from the shipping team.
Big oops.
Seller_bwTEJFnDjxAIL
EVERYTHING needs to be tracked to be counted in VTR
Anything not tracked, and scanned upon delivery will not be counted as delivered.
Simple as that.
No exemptions, no work arounds
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