My product worth $38000 was lost in FBA warehouse, but Amazon refuses to pay.

2 different shipments I sent to FBA warehouse were lost,

Amazon initially said that these packages had been received and were in the process of distribution,

They did not respond to cases for months,

Now they claim that they did not receive the units. I sent the POD document, the carrier proved that they delivered the package, and sent me the POD document, and Amazon initially said it received the package, but now denies it.

Shipment ID: FBA15GPBWP2C

Case ID: 9787403562

I also sent the POD document and purchase invoices, but they refuse to pay,

Also, they have not responded to the cases I created for the other shipment for months.

Shipment ID: FBA15GFG8D87

Case ID: 9460537602 (They have not responded for 6 months)

9787393262

9861757382

This package was sent almost 1.5 years ago, and I created a case for this shipment many times. However, they never pay attention to me and do not respond to cases.

Amazon keeps losing boxes and never pays for them.

I believe they received these units and sold them to customers secretly from me.

Please help me.

Hello, please how do i get Amazon Warehouse Addresse in Germany? I want to list my first product and the manufacturer needs the address to give me a quotation.

I would appreciate any help, thank you.

Hello Amazon Seller Community,

We are facing an issue with our first FBA listing, which continues to show as “Out of Stock” despite our inventory being delivered and received at the fulfillment center 2 months ago.

Inventory is fully checked in at Amazon’s warehouse, but the listing remains unavailable for purchase.

Troubleshooting Steps Taken (Still No Resolution):

• Opened multiple cases with Seller Support (latest ID: 10858442752) – they escalate but give no real updates.
• Checked VAT compliance – all numbers verified and correct.
• Deleted and re-uploaded the listing – waited 48 hours before re-listing.
• Switched between FBA & FBM multiple times via upload and manually – no effect.
• Closed & relisted the listing – still "Out of Stock."
• Checked Account Health – status is Healthy (Green) with no restrictions.

Support provides no useful information or resolution timeline.

No clear escalation path beyond the "concerned team" that keeps investigating.

Has anyone else experienced this issue, and if so, how did you resolve it?

Any advice or assistance would be greatly appreciated!

Thanks,

Vladimir.