Sigh, VTR again I'm afraid
So sorry for bringing up this old chestnut again!
I’d been working ok with VTR using: Royal Mail / 1st Class
My VTR was showing Exempt
A while back I switched to Royal Mail / 2nd Class
My VTR still showed as Exempt (i think!)
Then I switched back to Royal Mail / 1st Class again
I noticed that I now needed to press confirm twice as initially it requests a tracking number
I didn’t think anything of this because this had happened before without causing a problem, although it had stopped doing that.
Now it appears my last 10 orders have been recorded as not having tracking and my VTR is down to 0%
Have I had a brain wobble here - am I doing something wrong?
0 replies
Seller_DROodOAYHftnc
A change from 1st to 2nd class will make no difference.
How and from where are you buying your postage ?, and do you confirm shipment manually or do you have a linked C&D account ?
Seller_7nB3IrUh47z1E
I buy postage online from RM Click&Drop (personal account not business).
The account is ‘linked’ to Amazon in the sense that it populates the order in C&D for me - but i confirm shipment manually selecting Royal Mail and 1st Class from the drop down menus
Seller_19xPhE8YgkmxW
Hi LazyCarrotTrees
It sounds to me as if you’re marking items as shipped using the Royal Mail 1st Class or Royal Mail 2nd Class tabs, which need a Tracking Number nor they are invalid for VTR!
Look at the VTR Report to confirm this
If you are not sending using a tracked method you need to use the Stamps/Franking tabs which exempt your packages from VTR
All Best
Brian
Seller_2JHxtoAhan54W
After all this time , i still cant work it out. We send everything click and drop but have never managed to get over 80%. On checking i found it was all the first class were not getting delivered the next day so we have now changed to special delivery. Been doing it for 3 weeks but it must only update once a month as its still sitting at 78%. My mate across the yard got kicked off a few weeks ago as he messed up and it went to 7% . Think they only way they will let him back is if he goes to amazon post .
Seller_oGr715H7BMBjB
Yes, when this whole vtr debacle began a lot of us sellers retroactively went in and changed the consigment info to stamps/franking on orders in the vtr report, even on orders that were several weeks old and delivered. It does send a shipping confirmation to the customer again but in the thousands we did that didn’t ever cause a problem (not one customer queried it).
Seller_oyxhHcudWYiZg
The VTR work round no l9nger seems to work for us, Is it still working for others ?
