Hello, my order number is 302-7331517-7718742, the size before remeasurement was 45x19x11cm and I was charged a delivery fee of 5.42 and after remeasurement the size was 4.5x19x11cm (which was the correct fee) and the fee was 3.22. I was charged the wrong delivery fee. However, after contacting Amazon customer service I was advised that the 5.42 delivery charge previously charged was not incorrect and that the dimensions could have been larger or smaller, therefore Amazon customer service were confident that the previous charge was correct but the difference between the two charge ranges was very large. My product was packed in an aeroplane box carton and even if there was an error, it would have been 1-2 cm at most, not a 40 cm difference. Now there is no customer service to solve my problem, can anyone help me?

Hello, my order number is 302-7331517-7718742, the size before remeasurement was 45x19x11cm and I was charged a delivery fee of 5.42 and after remeasurement the size was 4.5x19x11cm (which was the correct fee) and the fee was 3.22. I was charged the wrong delivery fee. However, after contacting Amazon customer service I was advised that the 5.42 delivery charge previously charged was not incorrect and that the dimensions could have been larger or smaller, therefore Amazon customer service were confident that the previous charge was correct but the difference between the two charge ranges was very large. My product was packed in an aeroplane box carton and even if there was an error, it would have been 1-2 cm at most, not a 40 cm difference. Now there is no customer service to solve my problem, can anyone help me?

@Seller_06JS7friV1yzw

Hello,

We sell children's backpacks, and some of our products have been assigned to the wrong category on the Amazon DE marketplace.

We previously contacted support to request a category change from 14494980031 Dinosaurier & prähistorische to 190787011 Kinderrucksäcke. However, we received the following response: "Based on the product detail page and how Amazon customers are finding products through search and browse, the product has been assigned to the current category." The ID of our previous cases are 10378746552, 10378650672.

Despite this response, the category in which our products are currently listed is incorrect. We sell children's backpacks, and the appropriate category should be 190787011 Kinderrucksäcke.

Perhaps someone else has encountered and resolved a similar issue. Please help us resolve this, it is important for us, given that it affects the visibility of our products to customers.