SFP - customer sends back some junk instead of the product
Hi there
Just had a customer send back some old xmas lights in a knackered box instead of the clothing he bought from us.
We mentioned this to the customer who has claimed he sent back our goods and it must be the couriers that have meddled with the parcel.
Theres evidence to suggest that he is being deceptive as the parcel has a weight scan.
Anyway - how do we deal with this? Amazon told me to cancel the return … but upon inspection - there is no option. Also deducting 100% of the refund just returns “system error”.
Theres £180 at stake - and I dont see why I should write this off.
SS now say they need to research the matter and then come back to me.
How any advice would be greatly appreciated
0 replies
Seller_7VbclcPFFRTnc
Has the return been auto refunded ?
If so, take photos of the returned item and open a safe t claim
If it hasn’t, withold 99% and it will let you process - again though, upload photos
Seller_nRhZxElkqUPAM
Thanks for that.
What is the difference between doing nothing ( as the goods have not been returned ) and not submitting a refund and closing the sale off with this 99% method. Im guessing both will trigger some kind of action from the customer. Which is the best choice to mitigate further issues?
