Hello. our account was deactivated on 11 april 2024 and funds were hold. upon enquiry with multiple teams on emails, we waited for 60 days. now today on 21 june 2024 we had our interview call done for identity verification. we received email after the interview as mentioned below. i would like to know when the funds will be released as the person only verified my passport and ask few basic questions only. it went smooth. and what enforced team they talking about? as my account deactivated due to recent VAT issue. i will resolve it with the team once the funds will be released as per amazon withhold policy.

@Seller_z3k8APxGfbQEK@Seller_hnDMgUKxMh1V4@Seller_Huz6FT08OxHAR@Seller_yk3kzHpjMMa4B your help will be appreciated if you could get this sorted asap and get my funds released please.

Hello.

I received first e-mail from Amazon late May that I need to attend a video call for identity verification. I chose time slots, got confirmed the time and attended the interview. I waited 1 hour for Amazon Employee to show up, but noone attended it. I close the call. Few days later I received another e-mail stating that I need to attend another interview, again chose the time slots and same thing happened - no person showed up.

Now 3rd time I was asked the same again. This time I contacted Amazon UK customer help line and they told me that I can disregard the e-mail because it was written from ''Amazon US'' and not UK, so I do not need to attend the interview. I listened to this advice.

Next day I logged into my UK account and here it is - your account has been deactivated. Reason:

''We regret to inform you that we could not verify your identity and the documents that you provided during the video call.

Your account will be deactivated, and you will no longer be eligible to sell on Amazon.''

Now, all my information is verified, but account is still deactivated. Multiple times I asked to re-schedule the video call, but I am yet to hear from Amazon. It seems my account is for some reason being mistaken for an US account, which I do not have...

Is there any hope to get my account activated? @Seller_TSXM2A5nxWSuH @Seller_Huz6FT08OxHAR @Seller_yk3kzHpjMMa4B

Thank you.

Dear Madame/Sir,

On May 16, my account was deactivated for identity verification. I was asked to fill out a form for a video interview. I filled out the form. I chose 3 time slots for the interview. These dates are May 21, May 24 and May 30. But there was no turning back. And no one called me on the dates I chose for the video interview. My account is currently deactivated and I cannot make sales, I ordered new products but I cannot create lists and update my stocks. Could you please help me with the identity verification video interview? I wanted to select the date again from the form, but it did not allow me because I had selected it before.

Best Regards

Ayhan