Hi Spencer,

Thank you for reaching out. I will provide you with the IDs for the shipments. Unfortunately, I am dealing with multiple shipments, and the support team has been unhelpful. Despite consistently providing genuine invoices from my supplier, they have repeatedly rejected them and failed to respond promptly. What is particularly alarming is the recurring nature of these issues, especially with reputable brands that boast strong sales and healthy profit margins. This pattern of missing shipments not only raises suspicions but also causes me significant anxiety. I've come to anticipate these problems every time I attempt to replenish my inventory, and it is becoming increasingly untenable.

I would also like to bring to your attention that I am missing approximately 250-300 units of two specific SKUs. When I reached out for support, I received inconsistent responses. Initially, I was told that I had already sold these items, but there are no records or traces of that in my inventory, nor have I made any returns.

The two specific SKU mentioned are : KE-FTKP-STG6; JF-27OF-HNQO

I'm particularly concerned about the black stainless executive Liverpool travel mug. Since last December, I sent over 250 of them to Amazon F.C., but I only have records that 18 of them arrived.

I raised my concerns again but was ignored for two weeks or more. When I finally received a response after inquiring about updates, I was given a different explanation and asked to provide documentation, which I had already submitted. This situation has become a repeated cycle with no resolution in sight.; once I have been told that I already sold them, but there are no records or traces of it, not appearing in my inventory and did not make any return of them, so I raise the issue again pointing my concernes out and then I got completely ignored for two weeks or longer, and when I got eventually a response after asking for some updates they came back to me with a different story and to provide genuine documentations which I already did, and it starts again and again without any resolution whatsoever.

Shipment ID's:FBA15JXZQDP7; FBA15JYQTVPK; FBA15JV7SLB5; FBA15JZR0NB7; FBA15JRD14NZ; FBA15JRHZVRF; FBA15JPTXXFH

Some shipments appear to have been received, but they never show up in my inventory, and there's no indication that they’ve been sold either. I'm deeply concerned! This always happens with Liverpool F.C. branded products! I appreciate your attention to this matter and look forward to your assistance. Best regards, Istvan Narai