Dear all,

I am writing to ask for your help or guidance regarding an appeal regarding the deactivation of my Amazon UK seller account. The account was deactivated due to a invoice that Amazon says is not valid, the invoice is valid without any issues even the seller support team agrees, but not AI

Unfortunately, despite detailed appeals, all responses from Amazon are standard and automated. I have not received any information to suggest that my case has been reviewed by decision makers.

The deactivation of my Amazon UK account has had a huge negative impact on my business. This is a key sales channel in my business, and its absence causes significant financial losses, delays in customer service and the risk of losing the trust of my partners and recipients.

Has anyone had similar problems? Do you know how to effectively reach decision-makers at Amazon who could reconsider my case? Any advice, contact or suggestion will be extremely valuable to me.

Thank you in advance for your help and time!

Kind Regards

Abiliouk

Hi,

I am writing to ask for your help or guidance regarding an appeal regarding the deactivation of my Amazon UK seller account. The account was deactivated due to three violations, which concerned the lack of a compliant 3-pin plug in listings aimed at the UK market.

I acknowledge that I made a mistake and fully understand my failure to act. In each appeal I have expressed regret and remorse and have emphasised that:

I have immediately removed all products that do not meet UK requirements.

I have put in place preventative procedures to ensure that this does not happen in the future.

I have trained my team to better understand the market requirements and policies that apply to Amazon UK.

I have invested in systems to check that products comply with local regulations.

Unfortunately, despite detailed appeals, all responses from Amazon are standard and automated. I have not received any information to suggest that my case has been reviewed by decision makers.

The deactivation of my Amazon UK account has had a huge negative impact on my business. This is a key sales channel in my business, and its absence causes significant financial losses, delays in customer service and the risk of losing the trust of my partners and recipients.

Has anyone had similar problems? Do you know how to effectively reach decision-makers at Amazon who could reconsider my case? Any advice, contact or suggestion will be extremely valuable to me.

Thank you in advance for your help and time!

I have no sales in UK marketplace for the last 6+ months. I have downgraded to individual account. My UK VAT registration was cancelled since May 2024.

I tried to close my UK account but I cannot because my account was deactivated. I tried to activate it so I can close it but I can't because of the invalid VAT registration.

I'm stuck in this catch 22 situation and Amazon keeps charging me the VAT service fees for my non-existent VAT registration.

I have to no way to contact Amazon support because there is no option on Seller Central for me to do so possibly due to my account deactivation.

Please help me.