Hi everyone

We have a frustrating problem. We need to set some longer handling times on some products, say 5 days, and Amazon appear to just be ignoring it, resulting in a load of "late shipments" from us. I've checked the listing in manage inventory, opened it up, and the handling time is correctly showing as 5. However, when I search for the product as a customer, the delivery date being given is for 2 days handling time. Likewise when our orders for the product come in, the promise date is too soon and we are inevitably shipping them "late".

Has anyone had something similar? I'm really not sure what else to do other than set the handling time. It isn't everything, some of our products are picking up the handling time we have set, others are ignoring it.

We don't have the new automatic shipping turned on.

We are not getting any help whatsoever from Amazon and it is extremely frustrating.

Thanks in advance for any help.

Over Christmas we set our handling time to be 2 Days up from the usual 0 Days. For some reason the new setting was fully ignored, and we had orders coming in on 24th PM, 25th and 26th as Ship By 27th.

The first day we were open after Christmas was Sunday 29th, but we arrived to see about 100 orders registered as Late.

It's driven our Late Dispatch Rate up to a whopping 20%.

Has anyone else had this happen, or got any advice on how to handle it with Amazon? Thankfully our 30 day late shipping rate is down at 3% but as time passes I suspect it'll be impacted.

We usually dispatch same day so have handling time set to "0"

However, we need to do some work in our warehouse and therefore want to set handling time to 2 day

We changed it in the Shipping settings < General shipping settings.

Received several orders with the 2 day adjustment, then received one which was only placed today with a ship date of today.

Raised case with seller support - got told it was because we have 3 shipping templates.

The particular ASIN ordered is on the default shipping template, and therefore should have had the handling time adjusted.

Also, Seller support are suggesting that only items on default shipping will have handling time adjusted when handling time is changed - if this is true, how do I change the handling time for other shipping templates??