Hi, I have payed for the shimpent via Amazon website however when i try and arrange a collection and use these tracking numbers it moves me to a page that wants me to pay for the collection. Are UPS no longer colelcting items for free from your home?

I have had this issue for a number of weeks now.

many thanks

Hi, we trade from Durham which is covered by the Team Valley UPS depot.

In recent months we have had UPS telling us that we can only arrange collection for a maximum of 14 cartons per day from our warehouse, which as you can imagine when sending a shipment of 40+ cartons can be difficult especially spreading collection over 3-4 days.

To add to this the usual UPS collection points, normally shops, have been told not to accept parcels from businesses.

This inevitably means a 60 mile round trip to the Team Valley UPS depot to drop off shipments.

Is anyone else in the Team Vally depot collection zone experiencing difficulty and are other sellers from other areas experiencing similar issues?

Hi, hope everyone is well. Could someone please help. On Friday (06/09/2024) I booked a pallet collection through seller central and the scheduled collection date was meant for today (09/09/2024). I received the usual email from Amazon stating that UPS will contact you in another email with the collection info. However, it is coming up to the end of the day for the scheduled collection date and still no email from UPS with the labels or any collection info. What should I do ?

If it helps this is my first UPS pallet collection but I do already have a UPS account under the same email provided to amazon for the collection. As I have heard they do make an account for you on the first pickup