This is just a complete shot in the dark at this point but maybe someone has an idea how to resolve this.
Our account has been deactivated in all European amazon marketplaces due to a handful of orders that we had issues with 5 months ago that have been resolved then as well. (Some were lost in transit, damaged in transit, cancelled due to an incorrect inventory).
Right now, Amazon requested us to provide POD and stock confirmations for the orders as evidence that they were fulfilled. We have provided this information but the appeal keeps getting rejected and bounced back to us as incomplete.
The 3 points that they are requesting are: POD of recent orders, Proof of inventory, Proof of company.
The 3 points that we have provided are: POD of recent orders, invoices of inventory from our distributors and the payment confirmations for them, company proofs(website, ebay, company registry, etc.)
After supplying this whole information, we are still getting bounced back with the same appeal rejection stating that there is not enough information provided but without any clear message as to what information is missing from our appeals.
I understand that this is a long shot, but has anyone had this issue before and was able to resolve it? I have had 0 luck contacting Amazon support as they copy the exact same message from the email and reply with it every single time.
Thank you.
