I'm quite new on Amazon. I sold a something and buyer requested return because he found it cheaper elsewhere. Amazon automatically authorised it. After a week I had no returns, so I contacted buyer who said he doesn’t want to return the item anymore. I requested him to close the return but it's still open.

What do I do now? Does It stay open and for how long?

Hoping someone can help please:

1. when a customer return label is auto-authorised but the customer does not actually return the item/use the label am I still charged for the label? It still shows as a £2.79 charge in the return request but obviously it has not been used. I cannot afford to lose £2.79 even if the return is not sent back. I have open return requests from 50 days ago just sitting there and not sure what to do with them.

2. pre Christmas I think I saw lots of Amazon messaging about free returns. Were they offering that for marketplace sellers also, and if so I assume they pay for that, so when I charge for the return label Amazon just sucks up the cost?

Thanks

Also on this, the customer changed her own mind so I should not be forced to pay for the return cost, right? I was charged for the return label, but amazon's refund at first scan is the total minus £3.35 postage cost, so in the end it works out the same. The problem is I can't close the case without selecting "partial refund issued"

why even charge me for the return label and then force me to make out I'M partially refunding the customer?

Do I close this myself as a partial refund or do amazon deal with it themselves?