Hi,

1. We Shipped inventory on Feb/27/2024, (Shipment ID: FBA17RBK380D) to SWF2 - Hopewell Junction, NY.

2. It was delivered and closed in shipment summary section but when we check our inventory ledger nothing is showing their

3. We created two cases (14934422201,15385956901) for reimbursement or getting our inventory in stock, but there’s been no progress.

4. Most importantly Amazon has neither put our inventory in stock nor issued our reimbursement.

We feel Cheated & disappointed with how things turned out.

Hi there. I make handmade items and recently sent in 6 SKU's into Amazon in one box, all separated into 6 bags with 15 in each (90 items total). I've only just noticed that they have only scanned in 48 out of 90, and for 3 of the SKU's they have only scanned 1 of each item, but the other 3 have all 15. I have since sold all the SKU's where they have only scanned 1 item in, and I am worried that they did not separate these bags and have sent those buyers each a bag of 15.

I opened a support case but they have asked for an invoice of "Date of the purchase", "Product names of the missing items" and "Quantity purchased". However, I handmake these items to send to Amazon. How would I respond to this as I have a manufacture date but not a date of purchase (because I make them) and no invoice? I did take a photo inside the box of the 6 separate bags before I sent it to them, but it doesn't really show the individual SKU's in there. Thanks for any help!

My case ID is 10373791632

Logged a couple of issues by email. One of them automatically closed without resolution so I thought I'd use the Chat / Phone methods. Previously, maybe a couple of months prior, this worked well. Now all I get is

Support currently unavailable

No support agents are available right now. Please try again later.

Have Amazon pulled the plug on this method of support, if so, how do we escalate when email support isn't working as it should?