The account was restricted because the payment information could not be verified. Please help me remove the restriction and verify the credit card.

“ Verification Failed

We have failed to verify the information that you have provided. If you have further questions, please contact Seller Support/Selling Partner Support.”

Other cases told me that a verification notification was sent to me in August 2022, but I did not receive it, and there was no performance notification or email address. Moreover, the account was registered in October 2022, so I have reason to suspect that the account was restricted by mistake.

I need help！ I really don't have any other options！

I have been advised to the feature take a photo of your face for ID identification purposes or to choose the option call me now unfortunately I cannot find both of these features. Can anyone help me to find these features?

Hello guys!

Unfortunately you’re my last hope. I don’t know what else to do...

I need to update my personal address in my Sellercentral so Seller Perfomance Team to reinstate my UK marketplace account.

When I try to open a case with seller support the case get closed automatically and I have nobody to reach to help me.

I also don’t have a „call me „ button with account health team.

Recently I moved from my old address ( the address that it’s written in my SC) and the invoices I can provide to prove my address have the actual address on them.

Because the account is suspended I am not able to edit my personal address in SC.

Anybody can tell me what to do? I feel like all my doors are closed.

Thank you very much for your help!

Kind Regards,

Peter