If Amazon are trying to charge you ‘destroy fees’, you cannot get your stock back because Amazon will have disposed of it (either they will have physically destroyed the stock or (more likely) will have liquidated it and pocketed the money made).

I’ve noticed some of our brands are available from other sellers, we have all our PL stock made only for us & no one else. I can only put it down to liquidated stock.

How can other sellers be selling our returns as new? I didn’t spend hundreds if not thousands on ads/images/listings for someone else to click ‘sell it yourself’

What happens if the customer decides it’s not new & leaves negative reviews?

We’ve built up many years of good solid mainly 5 star reviews, in no way can this help.

Anyone else had anything similar?

I’ve contacted SS but as usual seems to be a waste of time…

Hi Everyone

I believe Amazon create this team only to destroy FBM Business. Tell me if i am wrong after reading my case.

One of our customer contact us 1st September his words is

"01-Sep-2024 15:19

I accidentally set the postcode to the wrong address but it still says my house what do I do"

3 minutes later we responded but this customer never respond back that message or following 3 more messages.

By the way his item already been posted to his address 30 August 2 days before his first contact.

He opened A to Z claim 28 of September, This USELESS team refund money to customer and gave us ODR

I only thinking 2 option here, A to Z team is useless full untrained people there or They main duty is destroy FBM business?

Anyone who read so far please tell me if i have any single fault in this case to deserve ODR.

BY the way 6 times i appeal the case with all screenshots , proof etc... and they keep closing case.

As all FBM Business owners we have to became one to find permeant solutions for this USELESS TEAM