Countries
Read only1. **Communication Breakdown with KYC Issue:**
- Nagina International has been grappling with a distressing communication breakdown surrounding our KYC issue since last November.
- Despite our repeated attempts to communicate our concerns and provide necessary documentation, it feels like we're speaking into a void.
2. **Frustration with Document Exchange:**
- The back-and-forth exchange of documentation related to KYC has become a source of immense frustration for us.
- We've diligently provided all requested documents, only to receive generic responses that fail to address our specific situation.
3. **Lack of Clarity in Escalation Channels:**
- The lack of clarity surrounding escalation channels exacerbates our frustration. We're unsure whom to turn to for assistance in resolving this matter.
- Attempts to escalate the issue have only led to dead ends, leaving us feeling helpless and abandoned in our hour of need.
4. **Disconnected Support Teams:**
- We're disheartened by the disconnect between support teams, both regionally and globally. It seems as though our plight is lost in a bureaucratic maze.
- Decisions made by these distant teams do not align with the challenges we face on the ground, further exacerbating our sense of isolation.
5. **Ineffective Management Response:**
- Despite reaching out to management for guidance and support, our pleas seem to have fallen on deaf ears.
- Responses from management have been slow and lacking in substance, failing to provide the reassurance and assistance we desperately require.
6. **Desire for Improved Communication Channels:**
- We implore Amazon to establish clearer and more effective communication channels for sellers grappling with complex issues like ours.
- Transparent and timely communication is essential in fostering trust and confidence between sellers and Amazon's support infrastructure.
7. **Request for Proactive Resolution:**
- We're not seeking immediate solutions but rather a proactive approach to resolving our ongoing KYC nightmare.
- Amazon's commitment to addressing our concerns and providing sustainable solutions would go a long way in restoring our faith in the platform.
This feedback reflects Nagina International's frustration with the ongoing communication breakdown and bureaucratic hurdles surrounding the KYC documentation process, highlighting the urgent need for improved support mechanisms and proactive resolution from Amazon.
Your long and very concise post, will sadly fall on deaf ears unless a forum moderator decides to escalate this to the correct department, which is highly unlikely unless you actually tag in a specific moderator.
All your points are ones frequently reported on here, but as this is a forum of other sellers, none of us can resolve any of your problems and issues.
Hello @Seller_uJeIu7BRXiPm4,
I am Spencer with Amazon.
Thank you for your feedback, I will bring this up with management.
Regards, Spencer
Hello @Seller_uJeIu7BRXiPm4,
Ash here to assist. It has been understood that you need help with your account reactivation.
Did you submit the valid KYC documents ? The verification of your identity is required by law for the use of a payment account.
Also, for better understanding please share the deactivation notification over this thread.
Please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
Hello @Seller_uJeIu7BRXiPm4,
Thanks for sharing the above notification over this thread.
Please be informed that I have contacted our internal team for a second review on your case. We will contact you as soon as we have an update or if any further information is required from your side.
Your patience is highly appreciated.
Regards,
Ash.
Hello @Seller_uJeIu7BRXiPm4,
Did you update the valid VAT numbers ?
Please click on the Settings - Tax settings - Add VAT numbers.
If any VAT is missing or rejected, kindly update it.
You can enter the valid UK VAT number that belongs to your business to your Seller Central VAT settings:
https://sellercentral-europe.amazon.com/tax/registrations
If you provided an incorrect number, enter the UK VAT number that belongs to your business to Seller Central. You will not be able to enter a VAT number that you have previously removed.
Please comment here if you need more assistance.
Regards,
Ash.
Hello @Ash_AMZ
When KYC is the Primary Issue here which is stands unresolved,
Why would you require our VAT to be Active and updated?
I'm surprised at your completely contrasting reply.
Our VAT is arleady entered , just like rest of the marketplaces, furthermore, we do not fall under the requirement to have VAT obligations as our sales are well under threshhold.
Further, we do not have any inventory in UK as well.
Kindly propose the next steps in this course towards a solution.
Regards
Nagina Int.
Hello @Ash_AMZ
Can you please share an update if available.
Further please share the escalation path
We are extremely patient but this doesn't seem to move further from here on
Regards
Nagina Int.
@Ash_AMZ @Spencer_Amazon
PLEASE SHARE UPDATE ON OUR APPEAL!
ITS TAKING TOO LONG TO MOVE AN INCHE
REGARDS
NAGINA