Urgent - 2 step verification recovery
I have lost my parent seller central account access due to 2 step verification . I changed my phone 2 months ago and lost the authenticator app. which is why I am not logging in to my parent seller central account. Now I am trying to recover my account and send documents to amazon more than 4 time but not received any answer from amazon
0 replies
Connor_Amazon
Hi @Seller_XDvLAoxTsHhmU
Connor from Amazon here, thanks for reaching out.
I want to confirm, are you not able to login to your account?
You did follow the steps here correct - https://www.amazon.com/gp/help/customer/display.html/?nodeId=GU3SL3GTHLHPDQ2H
If you haven't heard back then please fill out this form:
https://sellercentral.amazon.com/cu/help/contact-us
Let me know if you don't hear back from support after 2 days and I can take a look at some more options.
Best,
Connor
Seller_wM0nLLkM8WJfx
Today is 1/7/25 and I had to wait over 10 minutes for an OTP code to be sent via text SMS. I went for a walk came back 20 minutes later and there was a code.
We shouldn't have to wait MINUTES! to get a code.
