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UPS Lots RXO - Have they ceased operations?
I find it incredible that no communication has been made to us sellers regarding what's going on with them.
No answer to calls
No answers to emails
Cannot open a ticket on the upslots website.
Booked a pallet for collection on the weekend and no confirmation for collection since.
Of course when I ask seller support has booking been sent to UPS, they tell me its been collected and close the case. What's their percentage for resolving cases? Must be <1%.
Anyone know what's going on with RXO UPS?
26 replies
Seller_fRA8Yghhig6fk
Same problem for me. Pallet shipment is missing from the UPS LOTS website and can't print pallet labels.
We now have to use a company called Qargo - when you call them for help they tell you to call, and when you call they tell you to email!
Going round in circles.
Seller_WLiKCF7aslXSR
If you go to Qargo website - won't let me post the URL
and input your email address that your UPS labels would be sent.
You'll get a login link sent to you and you should have an account there.
Your labels etc will be on there.
Seller_9idPMYuN5lTTl
Try sending a message to upscsdept @ ups . com
It worked for me and I got a response, but collections do seem to be all over the place. Our first one since the change has been re-scheduled twice already.
Hopefully they are returning to some sense of normality and organisation as it's been a complete mess so far.
Seller_fDGu1x4ZOrtON
A pallet of mine was picked up with no Collection Labels on it.. nothing sent to me about the changes with QUARGO etc. so I thought the pick up had just been delayed as UPS Amazon was not available to speak to
Seller_XE6tLRSVCaBc5
Why did you let them collect it with no shipping labels on it? Surely will go missing..
Seller_fDGu1x4ZOrtON
I wasn’t aware they collected it until after they did so. RXO never sent the labels and ups weren’t picking up the phone so I just assumed the collection had been delayed.. hopefully can sort it
Seller_4AuAqdlSv2M1U
OMG!! my friend i to sent will UPS LOTS 10 on the 11th but WITH labels and now they are lost inside amazon network they went to LPL2 and you will see in your lots 10 site still in process and not delivered good luck ups/RXO have f/up
Seller_fDGu1x4ZOrtON
that’s savage mate but if they are labelled I’m sure they will turn up eventually. When I finally got a response from ups rxo they said the depot would sort out my pallet on this occasion.. checked qargo and it said the pallet had been delivered to Amazon! Thank god. Absolute mess right now
Seller_fDGu1x4ZOrtON
if you want to get through to an actual person via telephone call the Rxo number and press 1 for collections then press 2 for Tesco. For some reason if you press 1 for Amazon it just rings and rings and nobody picks up. They said they are very backlogged trying to get through queries.
Seller_QJZEgZ9UExOYx
Hi,
I had same problem since last week monday, some pallets collected without problem, some of them not collected and didn't get any Pallet labels and confirmation from them. I couldn't reach anybody by email or phone call. After 4-5 days I could received the response and get this Qargo access to get shipping labels, now I have the labels I hope will be collected shortly, but this period I have cancelled some shipments they still sent me couriers to collect those cancelled pallets, I am still waiting for monday to receive right collection.
Seller_9idPMYuN5lTTl
Have now been quoted a collection date of 8th April for shipment I put through as ready for collection 26th March.
What an absolute mess.
Seems they've just transitioned prematurely and haven't got a clue what they're doing.
Seller_4AuAqdlSv2M1U
I to have the same NO TICKET and NO progress in delivery are your pallets lost like mine??
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