Video Call Internal Error

Hello. I have been dealing with this issue since January 18, 2024. I would love to receive some guidance on what I can do because as it stands I can't find a solution.

On Jan. 18, 2024, I received an email from inbound-appeals@amazon.com stating that I needed to complete a review for an ASIN I sell. A link was provided to upload documents and do a video call for verification. I proceeded to upload all needed documents and clicked on the link for "join video call". After clicking the link I was given an "internal error" (Screenshot(s) attached) on the next page. I reloaded and retried several times from the link throughout the day and rest of the week. I also replied to the email showing them the error I was receiving. They responded eventually by sending me another link that resulted in the same outcome.

I currently have an open case where I have provided multiple screenshots of the issue. Unfortunately the last response I received from support was that my case was being looked at by an internal team and an update would be provided ASAP. I haven't received a response since then and the case has moved to "answered" twice.

CASE ID: 14677468221

I've been receiving emails still with links to upload documents and do a video call but it always ends with an "internal error"

During all this I am unable to send items to FBA or disburse funds.

I don't know where to go from here so any insight would be greatly appreciated.

Thank you.