Account Deactivation (Amazon's Multiple Account Policy Violations)
Hi everyone,
Could you please help me with an issue I have faced? It has been almost two weeks since I created my seller account, and I don't have any other account. However, my account has recently been deactivated due to a multiple account violation policy.
I don't have any separate seller account with this platform, and I received an email stating, "Please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation."
I have no idea what documents I am supposed to provide to prove that the other account isn't mine.
How can I prove that I only own one account and have never owned another account with this platform?
5 replies
Seller_ZVAz3d5lZuGid
Did you EVER start creating an account and then never actually completed that application or go through full verification ? If that is the case, then they will still have those original details in their data and will be linking the two.
It is impossible to prove something that does not exist, but this might be a reason why they think you have another account. Did they give you the name of the other account ?
Seller_RlZVPg3d6ZUGP
Does the other person with a limited company at your address have an amazon account?
Seller_8FdDKOOzZeRgr
Is anyone else using your network? Also, do you use a VPN connection?
Simon_Amazon
Hello @Seller_SSiFc3CTKMyib,
Here Simon from Amazon.
I know it has been a while, but I wanted to double check with you if you are still facing this issue or your account has been reinstated eventually.
Best,
Simon
