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Account deactivated due to intellectual property policy
I am new to Amazon and have an issue with my stores. Back in May, I was informed that my store, Survival Day to Day, was deactivated due to intellectual property policy issues, and last week, my second store, completely different than the first, was also deactivated. I followed the steps and went to Account Health to determine the problem, but nothing is listed that explains what I did wrong on what was loaded into my store that caused this issue. Can someone help or tell me where I can go to see what the problem is? I am just a drop shipper selling other providers' goods. Why would my second store also be deactivated due to the first store having issues?
6 replies
Seller_OvL8C4BJWiuS9
Check performance notifications, you should see a notice. Also, if one account is deactivated all subsequent accounts will be (even though you are only supposed to have one account per lifetime).
Seller_Hi7wbO2Kbo6bl
Unless you have followed drop shipping policy (most sellers do not even learn it) -- then you probably will not be reinstated.
If you have more than one selling account, then a violation on one account will affect all accounts.
Seller_rI7BZIczK8iAC
And that is very dangerous on Amazon. 95% of the dropshippers got their account suspended forever.
You have two severe issues:
1. Intellectual Property violation
You sell brands. For this you need:
- A "Letter of Authorization" from the brand allowing you to sell their brand on Amazon.
- INVOICE (not receipt) from an authorized distributor. An invoice is a document with your name and address, exactly how you registered it in your seller account under "Legal Entity" and "Official Registered Address".
2. Violation of the dropshipping policy
Read the policy in following helppage:
Connor_Amazon
Hi @Seller_nEJCtz3zULVDh
Connor from Amazon here, thanks for reaching out to us.
I do see that your account was deactivated in accordance with section 3 of Amazon's Business Solutions Agreement.
For more information and how to address the deactivation, please read the e-mail sent to you on June 7th labeled "Your Amazon.com selling privileges have been removed".
You can also use the "Call Me Now" button in Seller Central to contact Account Health directly if you have any further questions.
Due to internal policies and privacy reasons we are not able to go into specific details why you were deactivated.
-Connor
Seller_chy5fCStE8sIz
Please follow these steps to get more help with your issue:
1. Go to the Seller Help Section:
Click on the Help button located in the top right corner of your Seller Central dashboard.
2. Select Your Amazon Store:
Under Select a service, choose Your Amazon Store and Selling on Amazon. it will open up the get support page.
3. Navigate to Get Support:
On the Get Support page, select Account Health from the dropdown menu. Then choose Reactivate Your Account.
4. Get Help with Your Appeal:
Select Get help with my appeal from the Account Health Support options.
5. Provide a Description:
Write a short description and describe your issue in detail.
6. Submit Your Request:
Submit your email. The Amazon Account Health team will contact you back.
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