I need some advice please, as my first time to send to a customer to IRELAND. I have done the best I can to provide the custom the papers needed but still royal mail return it back to me. It cost £10.50 to deliver for failed return parcel, some return to me and some did not return but buyer claiming they haven't receive the item. What should I need to do? The buyer asked for a refund. Is there anyway I can avoid this issue? What is going on with Ireland at the moment?

Hi,

6 weeks ago out of the blue Amazon started holding my payments. I have never had any chargebacks, A-Z Claims and my account is healthy 232. I have spoke to Amazon support many times over the last month and have been given several different versions of what is going on and quite frankly they have been useless. 'You are not verified' 'You're verified' 'We can hold your money up to 4 months' 'You will be paid shortly' the last straw being I was told 2 days ago that I would be paid in 24-48 hours, that passed and today the support said 'I don't know why the agent told you that'

Under payment policy it reads 'Funds are held due to not finishing verification process' but the support have told me to ignore that as I am verified. My info all has the green verification tick nothing is outstanding.

They currently have 2k of my money with another 700 still in deferred. I have now had to put the shop in holiday mode as I can't keep making and shipping the product without payment.

I feel like pulling my hair out. Please does anyone have any advice or been through a similar situation.

Many thanks

Charlene

Hi

up until about a couple of weeks ago, returns were not a problem, amazon authorises and when I get the item I click on the return postage refund button, if incorrect reason open a safeT claim, all straight forward.

Now if I click on the refund postage button, an error comes up, I have sent all this to amazon, and cannot get an answer, have they started making return postage compulsory.